New York City Metropolitan Area
I am an AI Strategy & Transformation Leader with over 15 years of management experience, dedicated to preparing organizations for the future. My career is defined by leading global initiatives that bridge the gap between cutting-edge technology and business results, driving value through strategic innovation and workforce modernization.Throughout my career, I have excelled at leading diverse, cross-cultural teams across the USA, Philippines, and Brazil. Key milestones include:*Global Transformation: Led a radical transformation in the Philippines, eliminating 350K hours of manual work through automation. *Agile Implementation: Scaled agile across a 300-person organization, achieving a 20% cost reduction by restructuring workflows. *Strategic Growth: Managed a $50M budget as Operations Lead in Brazil *Collaborated with IBM Consulting on a pioneer AI Client Zero partnership, unlocking a $66M market opportunity.* Spearheaded the "Future Ready Workforce" strategy, designing practical roadmaps to map and develop the skills of the future. I specialize in translating technological ambiguity into consumable, high-impact action plans.My leadership is grounded in developing people, from creating mentorship programs to managing high-performance talent. I build operational structures from the ground up that support innovation, training new leaders and ensuring the sustainable growth of local and global teams.Currently, my focus is on expanding the frontiers of leadership in the AI era, developing strategies that merge algorithmic efficiency with human intuition through content creation, mentorship, and transformation projects.I am always open to connecting with professionals interested in discussing the Future of Work, AI Strategy, and Leadership.AI Strategy | Digital Transformation | Global Leadership | Future of Work | AI Data Readiness | Team Management | Mentoring | Change Management | Workforce Planning | Innovation Strategy | Business Agility | AI Adoption
- Prototype and scaled AI agents across multiple business units, accelerating idea-to-execution cycles and reducing manual workload. - Deploy an AI-First operating model that reimagined enterprise workflows - Redesign go-to-market strategies leveraging AI, creating new revenue streams and enhancing adoption across - Launch grassroots AI agent platform, empowering employees to automate workflows
•Leading the creation of a high-performance culture strategy for a 17,000-employee organization, with a focus on dynamic workforce initiatives and upskilling in the era of AI. •DEI Week and Allyship badges – promoted events across the globe to enhance understanding about DEI and trainings to promote inclusion and equity achieving NPS 97 •Spearheaded the implementation of a Career Hub for critical roles, serving as a centralized resource for 17,000 employees to upskill and prepare for future demands, attracting approximately 200 daily visits. •Collaborate with business leaders to provide thought leadership on organizational strategy, talent development, and execution.
•Responsible for formulating the Global Q2C strategy to transform the end-to-end workflow and reimagine how business is performed and delivered to clients and sellers more efficiently and productively. •Provided strategic planning, external research, and operational leadership, ensuring seamless execution of the Fall and Spring Plans, and successfully meeting cost reduction targets. •Championed digital transformation initiatives, driving a 15% annual productivity increase through AI and automation. •Led an Innovation Fund program, enabling the implementation of new technologies and achieving an average ROI of 5:1. •Deployed a Client Advocacy Program, enhancing overall client experience and satisfaction by implementing a digital badge system for 20,000 employees, driving engagement and recognition.
Head of a customer fulfillment center for a 250-employee organization, driving strategic initiatives that generated significant value for both clients and stakeholders. •Automated 350K hours of manual work, driving operational efficiency and scalability. •Implemented Agile practices, resulting in a 20% reduction in costs and improved cross-functional collaboration. •Developed and mentored 10 first-line managers in leadership skills, enhancing team performance and supporting organizational growth. •Provided pro bono support to an NGO in India, redesigning medication reimbursement processes to improve efficiency and access for individuals living with HIV/AIDS.
- Support a large organization in terms of Finance, Infrastructure, Communication and Education - Supervising & Conrolling Financial activities, guaranteeing commitment with budget, head count controls and productivity - Executive assistance on strategical issues - Lead an Education Team responsible develop the organization in soft skills
- Managing operations for contract management and billing that support the whole America (US, Canada and Latin merica) - Leading initiatives that drove several productivity on the administrative arena to the businesses - Mediator on Development Talent Program