New York City Metropolitan Area
Most leaders talk about AI transformation. Few have actually done it at scale, across cultures, under pressure, with real money on the line. I've spent that last years at that intersection where strategy meets execution, where technology meets people, and where ambition meets the friction of organizational reality. I led a transformation in the Philippines that eliminated 350,000 hours of manual work. I scaled agile across a 300-person organization and cut costs by 20% without cutting purpose. I managed a $50M operations budget in Brazil and co-built a pioneering AI Client Zero partnership with IBM Consulting that unlocked a $66M market opportunity. I designed the Future Ready Workforce strategy, a practical framework for mapping the skills organizations will need before they realize they need them. These weren't projects. They were bets on the future, made before the future was obvious. That's the work I do: I translate technological ambiguity into decisions people can act on. I build the organizational infrastructure that makes transformation stick. And I develop the leaders who carry it forward after I'm gone. Right now, I'm focused on the hardest question in business: how do you scale human judgment in an age of algorithmic efficiency? My answer lives at the intersection of AI strategy, workforce evolution, and leadership development through the work I do at IBM, the content I create, and the people I mentor. If you're navigating the AI transition and want to think through it with someone who has been inside it, I'm always open to the conversation. AI Strategy | Digital Transformation | Global Leadership | Future of Work | AI Data Readiness | Team Management | Mentoring | Change Management | Workforce Planning | Innovation Strategy | Business Agility | AI Adoption
- Prototype and scaled AI agents across multiple business units, accelerating idea-to-execution cycles and reducing manual workload. - Deploy an AI-First operating model that reimagined enterprise workflows - Redesign go-to-market strategies leveraging AI, creating new revenue streams and enhancing adoption across - Launch grassroots AI agent platform, empowering employees to automate workflows
•Leading the creation of a high-performance culture strategy for a 17,000-employee organization, with a focus on dynamic workforce initiatives and upskilling in the era of AI. •DEI Week and Allyship badges – promoted events across the globe to enhance understanding about DEI and trainings to promote inclusion and equity achieving NPS 97 •Spearheaded the implementation of a Career Hub for critical roles, serving as a centralized resource for 17,000 employees to upskill and prepare for future demands, attracting approximately 200 daily visits. •Collaborate with business leaders to provide thought leadership on organizational strategy, talent development, and execution.
•Responsible for formulating the Global Q2C strategy to transform the end-to-end workflow and reimagine how business is performed and delivered to clients and sellers more efficiently and productively. •Provided strategic planning, external research, and operational leadership, ensuring seamless execution of the Fall and Spring Plans, and successfully meeting cost reduction targets. •Championed digital transformation initiatives, driving a 15% annual productivity increase through AI and automation. •Led an Innovation Fund program, enabling the implementation of new technologies and achieving an average ROI of 5:1. •Deployed a Client Advocacy Program, enhancing overall client experience and satisfaction by implementing a digital badge system for 20,000 employees, driving engagement and recognition.
Head of a customer fulfillment center for a 250-employee organization, driving strategic initiatives that generated significant value for both clients and stakeholders. •Automated 350K hours of manual work, driving operational efficiency and scalability. •Implemented Agile practices, resulting in a 20% reduction in costs and improved cross-functional collaboration. •Developed and mentored 10 first-line managers in leadership skills, enhancing team performance and supporting organizational growth. •Provided pro bono support to an NGO in India, redesigning medication reimbursement processes to improve efficiency and access for individuals living with HIV/AIDS.
- Support a large organization in terms of Finance, Infrastructure, Communication and Education - Supervising & Conrolling Financial activities, guaranteeing commitment with budget, head count controls and productivity - Executive assistance on strategical issues - Lead an Education Team responsible develop the organization in soft skills
- Managing operations for contract management and billing that support the whole America (US, Canada and Latin merica) - Leading initiatives that drove several productivity on the administrative arena to the businesses - Mediator on Development Talent Program