New York, New York, United States
A senior business leader with strong cross-functional management experience. Unique perspectives provided by building and integrating teams across multiple locations, executing change programmes, developing risk management frameworks within high volume transaction driven departments. My experience is international and varied, and I have achieved promotions consistently through results driven performance. I have benefited from some incredible opportunities to work with teams and on projects in locations as varied as Singapore, Hong Kong, Tokyo, Singapore, Bangalore, Jaipur, Chennai, Mumbai, Sydney, London, New York, Frankfurt and Zurich. I have extensive experience in building and leading teams in transformational roles that are geographically spread, including creating shared service business units and working to shape the cultural differences into diverse strengths of approach to the team. These teams have been large, multilayered and have never failed to develop me into a better person. I am a passionate believer in the power of aligned teams, and collaboration internally; this can only be achieved by communication, both listening to and explaining various positions. I also believe that extends to a relationship with the customer, and that by engaging with a client to build trust, a deeper relationship will always be formed. Proven background in supporting businesses as diverse as securities lending, prime brokerage, repo trading, proprietary trading and custody across functions such as settlements, clearing, corporate actions, dividends, coupons and tax.
Lead global post-sale customer engagement and delivery operations. Responsibilities include product management, software engineering, quality assurance, and customer success, ensuring seamless delivery and innovation for financial services clients worldwide. Product Management Define product strategy and roadmap for SaaS and on-premise solutions. Collaborate with stakeholders to prioritize features, enhance user experience, and ensure alignment with market needs. Engineering Lead development teams to deliver scalable, secure, and high-performing applications. Champion best practices in architecture, coding standards, and DevOps for continuous integration and deployment. Quality Assurance Establish robust QA frameworks and automated testing strategies to ensure product reliability and compliance. Drive defect prevention and continuous improvement initiatives. Professional Services Manage solution architects, technical consultants, business analysts, and project managers. Partner with clients to define requirements, design strategic solutions, and deliver tailored implementations. Customer Care Provide 24x7 global support for SmartStream’s product suite across APAC, Europe, and the US. Ensure technical issue resolution, product upgrades, and proactive relationship management for SaaS and on-premise clients. Managed Services Oversee SaaS and BPaaS offerings for financial operations, including reconciliations, collateral management, cash & liquidity management, and corporate actions. Drive IT production support, change management, and operational excellence.
Working in partnership with Prime Services business to re-engineer processes, deliver transitional change and develop a new target operating model. - Facilitate the introduction of new products within prime services - Re-engineer processes across front office, finance and operations to accommodate regulatory change - Re-align functions across front office, finance and operations - Risk reviews across pricing and billing functions - Streamlining of client onboarding across front office and operations
Leading the shared services department responsible for the clearing and settlement of equity and bond transactions in addition to all aspects of asset servicing for the proprietary trading, broker dealer, prime brokerage, stock lending, safe custody and private banking businesses. Function supported by teams in Singapore, Tokyo, Hong Kong and India that total approx. 120 staff. Key achievements: - Development of a risk and control framework with appropriate governance oversight Execution of a new global target operating model Development of offshore capability in India with functions migrating across Singapore, India, Japan and UK Transition from a self clearing model to a third party clearing model in Hong Kong with associated capital benefits RFP engagement and due diligence on the provision of custody services in Asia Collateral optimisation leading to a reduction in funding costs to the Bank
Regional head responsible for corporate action, conversion, dividend, coupon and tax processing for the proprietary trading, broker dealer, prime brokerage, stock lending, safe custody and private banking businesses with teams in Singapore, Tokyo and India that total approx. 60 staff. Key achievements: - Remediation of historical challenges with the balance sheet and correction of accounting practices and legacy issues around payables & receivables Introduction of oversight and management of risk weighted asset capital charges Creation of a shared service across business units and appropriate governance oversight Introduction of a risk & control framework Development of a Prime Brokerage client service model targeting high value hedge fund clients Introduction of self clearing in Japan Delivery of strategic technology change programmes delivering additional capacity and efficiency Execution of a location strategy, offshoring functions across India, UK and US
Management of the corporate action, conversion, dividend, coupon and tax processing for the proprietary trading, broker dealer, prime brokerage, stock lending and safe custody. Function supported by a team in Singapore of approx. 60 staff. Key achievements: - Offshoring of functions from London and Moscow to Singapore All aspects of recruiting, on boarding and developing the staff for the new department Execution of minor works and strategic change programmes Development of a risk and control framework
Oversight and governance of change programmes across Operations in Europe Ownership of cost attribution between Operations across Europe and the business Budget management Responsible for Operations business continuity planning Driving cost per trade benchmarking with market peers
Management of a team of business analysts that was responsible for the development & implementation of software Key achievements: - 1. Implementation of a platform supporting event capture, client notification, client instructions and transaction booking 2. Migration to S.W.I.F.T. ISO15022 from ISO7775 messaging standards Responsibilities included: - RFP engagement & due diligence Process flow analysis & re-engineering Documentation of business requirements Documentation of functional specifications User acceptance testing End-user training