Lille, Flemish Region, Belgium
Experienced Digital Executive | Driving Transformation, Efficiency & Alignment Across Global Operations With 20+ years of international experience delivering IT and digital services in complex, multinational environments - spanning mining, manufacturing, and technology -I bring a proven ability to drive transformation and deliver results at scale. Recognized for strategic clarity, a relentless drive, and a people-first approach, I specialize in turning complexity into opportunity - enhancing operational efficiency, strengthening governance, and aligning digital strategy with business goals. I thrive in fast-paced, high-pressure settings, quickly learning, adapting, and executing to meet evolving challenges. My leadership style is "caring-daring", built on setting high-performance expectations, coaching teams to reach their full potential, and fostering trust-based relationships that fuel collaboration and impact.
Leading a global digital services organization across 30+ countries and 160+ sites. Accountable for 5 cross-functional teams: Digital Workplace, Global Service Desk & SIAM, Cloud Connectivity & Infrastructure, Application Integration Platforms, and Cybersecurity. Key Responsibilities: • Managing €29M annual budget (excl. FTEs), €7M in project portfolio • Driving strategy and execution for global digital service products • Coaching 5 direct team leads, managing several large outsourcing providers • CIO (ai) Key Achievements: • Transformed IT delivery from Plan-Build-Run model to Product-centric structure • Delivered global SD-WAN rollout across 160+sites in 12 months • Integrating AI, cloud, and automation to drive operational innovation • Cyber Resilience during Organizational Transition
Directed hybrid IT operations across infrastructure & global applications in 30+ countries. Led a large international team (25 FTEs direct), managing €28M annual budget and multiple MSPs. Highlights: • Enabled Rapid COVID-19 Response with my team - 3,000 users in 3 weeks during COVID • Transformed and Standardized Global Service Delivery with improved SLAs • Implemented SIAM model and new vendor governance on a large offshore outsourcing • Delivered €3M+ cost savings through contract restructuring and process improvement
Defined global IT governance and risk strategy. Built frameworks aligned with COBIT, ITIL, and NIST standards. Highlights: • Authored first global IT security policies and GDPR readiness • Introduced formal CAB process, improving ITIL process maturity • Built IT Risk Management aligned with Enterprise Risk, integrated across IT
• Spearheaded the transformation of Data Support from a hardware-centric business to a cloud-first services company. • Achieved a remarkable 4x revenue growth over a decade through strategic innovation and market adaptation. • Developed a nearshore outsourcing model in 2017. • Maintained a turnover rate of less than 3% in a high-churn market, showcasing strong employee engagement and retention.