Delhi, India
Client-centric trailblazer with a twelve-year achievement record in customer success, account management, sales, and project management. Inventive strategist with a verifiable record of orchestrating inventive plans and initiatives that accelerate client engagement and satisfaction, boost renewals & retention, propel revenue, and drive customer success. Demonstrated proficiency in growing multi-million portfolios by nurturing and maintaining strong executive-level relationships. Exceptionally dedicated professional with impressive communication, negotiation, presentation, relationship management, and problem-solving aptitudes.
I manage a portfolio of global enterprise accounts (Partners), delivering strategic technical guidance and premium support for the WhatsApp Business API platform. As the primary escalation point for complex technical issues, I coordinate cross-functional teams to ensure swift resolution within SLA timelines while maintaining clear, proactive communication with customers. My role centers on driving measurable business outcomes through data-driven insights and operational excellence. I partner closely with global teams to troubleshoot sophisticated technical challenges, streamline onboarding processes, and minimize operational disruptions for enterprise clients. I take a proactive approach to customer success—identifying potential risks before they escalate, sharing best practices, and keeping accounts informed of platform innovations that can enhance their messaging strategies and engagement metrics.
I lead and mentor a high-performing team, achieving outstanding customer satisfaction, retention, and revenue growth. My focus on client relationship management has allowed me to deliver tailored solutions that drive success and value for our key clients. As a professional, I bring a range of skills to the table, including account retention, data analysis, customer relationship management, and more.
* Managed top 10 customer customer in terms of MRR for the company. *Numerous achievements improving customer support through technical understandings