Ugur Arcan

Let's build memorable digital experiences.

Greater Phoenix Area

About

I focus on building a gracious “total experience”, bringing people, products, purpose and process together in harmony. I’ve spent over a decade building and refining digital experiences across a wide variety of industries and consumer types. From digital product strategy to ecommerce to website redesign, from digital innovation to marketing technology and strategy, I have led initiatives of all sizes, local and global, with an obsessive focus on my customers’ needs. Status-quo and I have never gotten along and I get energized with new problems to solve. You will never stop hearing me asking “what if..?” and “what’s next?”, with an undertone of an incisive critic. I will help you take whatever you have to its next level(s). I am a father first, love my technology, am a big foodie and a coffee enthusiast who can’t wait to continue traveling the world again. If you share any of these likes, let me know, let’s share notes. 💡My philosophy:     Always continue to innovate,      ↳ IF you can't, THEN iterate,        ↳ IF you can't, THEN motivate,          ↳ IF you can't, THEN participate,             ↳ IF you can’t, THEN advocate,     But never, never stop moving ahead. 🌐 Industry Experience: Consumer goods • Energy • Retail • Healthcare • Human Resources • CSR • Hospitality • Medical Devices • eCommerce Digital Experience • Analytics & Insights • Digital Strategy • eCommerce • Innovation • Product Management • Digital Transformation • Digital Solutions • Digital Marketing • Marketing Technology • User Experience • Process Design • Continuous Improvement • Journey Mapping • New Product Development • Agile Development • Consulting • Employer Branding • Recruitment Marketing

Experience

  • Director, Digital Engagement at American Red Cross
    Jul 2023 - Present · 3 yrs 1 mo

  • Senior Manager, eCommerce Experience & Strategy at GE Healthcare
    Jan 2022 - Apr 2023 · 1 yr 4 mos

  • Manager, Digital Product Marketing – Web & App Strategy, User Experience, Insights at Sprouts Farmers Market
    May 2020 - Jan 2022 · 1 yr 9 mos

    Grocery industry is being disrupted. That's why I joined this great company. Sprouts has an incredibly special customer value proposition which is being transcended through their next-gen digital experience. Starting off with launching eCommerce on sprouts.com, I spent my tenure looking at the larger ecosystem of customer and systems interactions, applying my S.C.O.R.E. methodology across all web/app assets: Structure, Clarify, Optimize, Revise, Enhance. Digital Experience • Product Management • Product Manager • Marketing Manager • Analytics & Insights

  • Full-time parenting at Career Break
    Feb 2020 - May 2020 · 4 mos

    Certain opportunities may only come once and it’s up to us how we prioritize life and seize those moments.

  • Digital Product Manager, Consumer Technology Solutions at Banner Health
    2019 - 2020 · 1 yr

    Part of the newly created Digital Business team, I created innovative digital solutions for our patients and their loved ones to make their lives better and easier in the moments that matter. Through digital technologies such as mobile apps, chatbots, and process design and optimization, I ensured that our patients get the maximum support, increase their post-care instructions retention, as well as maximize their medication adherence.