Sabadell, Catalonia, Spain
Proven expertise in Sales Support and client relations, with a focus on supporting and developing collaboration to achieve targets. I inspire and motivate my team to deliver notable results and outstanding outcomes.
Team Lead of Sales Support team (8 members). KPI, performance, workload organization, trainings and follow up about adherence to company values. Activities in coordination with Sales/Finance/Logistics/Quality/Regulatory departments. SAP Key User (OTC). Sales Force user.
Customer and distributor management across multiple markets, administrative and logistics support, Inside Sales & Forecasting, SAP Key User since October 2020.
Helpdesk, Country Manager, and Customer Service. Specialist in export back office and customer service (sales and post-sales). Management of client portfolio. Telephone and/or email communication with international representatives and clients. Resolution of incidents (orders and returns). Analysis and reports on the economic situation of clients (delinquencies, credit recovery notices). Continuous collaboration with the marketing and administration departments. Customer service at international fairs (3-4 per year in Europe). Use of management software: AS400, Ulysse, CRM
Employee in customer service (Retail). Resolution of incidents. Support for the marketing department (translations). Order tracking and customer care. Use of the Kriter-Erp software program.
Customer service & customer Care. Billing, collections, and support for the back-office department. Cash reconciliation and billing control. Incident resolution. User of Protel, Voxel, and Bavel softwares (credit claims through the web).
Shift Receptionist (morning-afternoon-night). Customer service and Customer Care. Check-in / Check-out. Control of no-shows and reservations. Resolution of incidents and queries. Assistance to groups. Night audit. User of hotel software ACI.