Gwalior, Madhya Pradesh, India
Proactive, Task-driven Area Business Manager having 7+ years experience with QSR , Travel and Hotel Industry (McDonalds, Burger King, Yatra, OYO ) in multi-cultural environment dedicated to meeting and exceeding expectations at every interaction. Timely and professional with sound communication skills and ability to build and cultivate relationships to drive business. Actively seeking a role where I can utilize my education and experience to add immediate value to an organization.
Business Development, Revenue, SRN availability and other key business metrics for the portfolio. Understanding of Recon working, pricing, Floor and price updating. Managing the inventory as per the Hub standards ( DSRN and Churn Win backs along with New property live) Helping the partners to enhance Guest experience and to deliver partner delight. Proactive engagement with Asset owners to ensure issue resolution, hence ensuring great customer experience. Managing Check in Denials and Doing proactive shifting running parallel with the partner support team, Providing refunds in case of cancellations. Generating New Deal post negotiation with the owners for better revenue generation along with smooth operation at the property level. Training the property Managers and HM to ensure that they are well aware of the process as per the OYO standards.
Team Handling ,Resolving any problems with itineraries, service, or accommodations. Managing and Reconciliation of Credit card Charges. Handled escalations related to Guests along with the Hotelier so as to enhance the guest experience. Handled a team of 6 Team Members and helping them with the Queries. Managed stay related queries of Corporates including Reliance Group, Flipkart, Myntra, Global Logic, Isuzu, Tech- Mahindra, Hexaware, Sterlite, Asian Paints, GMR, Comviva. ( These stays were usually for the CEO, CXO and Leadership) Co-ordinated on emails and calls with the Respective Corporate admin related to hotel bookings for the employees of the company.(For International as well as Domestic Business-travel)