Auckland, Auckland, New Zealand
A dedicated professional leader with a commitment to driving sales growth in the travel industry and IT industries. With over ten years of people management experience, I hold a belief that communication and motivation build the most successful business partnerships. With an excellent ability to think analytically and pro-actively, I am highly organised with the ability to create and drive change. I’m seeking a new challenge; to develop my skills and employ my strengths and abilities to drive success.
Leading a team of wholesale sales consultants to consistently exceed sales targets. Key responsibilities are to create positive team morale to drive performance and exceed KPIs. My ability to create an energetic and supportive environment for the team has driven intra and inter-team rivalries. These rivalries, as well as focusing on individual motivating factors during frequent staff performance reviews, has led to the team becoming the most improved within the brand. My role has also entailed setting learning and development plans for each team member, addressing key areas of improvement. Learning opportunities have included organising development sessions with travel partners, maintaining positive relationships with suppliers, allowing to resolve issues with minimal disruption to the team performance and operation.
Working with senior leadership, my focus was on staff management. My open and outgoing personality, along with an ability to strive for positive change, lead to open communications between myself and upper management to allow the brand to grow in a developing market. I ensured attention to detail was upheld and my role had a strong focus on developing the team by; refresh of training programs, uplift in incentives, conducting performance reviews, and personal success plans. My success was based on creating a positive environment where team morale was kept high, leading to sales targets being exceeded.
• Specialise in product and region knowledge for Australia, New Zealand and the South West Pacific and create tailor-made itineraries for consultants to sell to their customers. • Understand company contracts and ensure high attention to detail. • Communicate with trade partners to resolve any issues. • Organise store visits and involve Flight Centre consultants in destination & product training.
- Execute and manage SEO Strategies for content development - Conduct keyword research to optimise a number of existing sites and new market possibilities - Conduct weekly SEO analysis and implement required improvements to content and structure of sites - Monitor and evaluate web analytics dashboards and reports in order to develop SEO strategies - Develop and implement link building campaigns - Monitor, manage, and evaluate Search Engine Marketing (SEM) campaigns - Communicate to online & sales team on developments, timelines, and results
Key Responsibilities: o Conduct B2C customer service over phone, email, and live chat o Manage sales budgets and set targets o Review website & product content and implement required improvements o Maintain B2B relationships with travel supplies and operators o Conduct competitor research & monitor Search Engine Marketing campaigns o Identify new sales and marketing opportunities o Develop SEO Strategies Manager of the following websites and their associated sales teams: Uluru Adventures - www.uluru.travel Fraser Island Travel - www.fraserisland.com.au Great Ocean Road Travel - www.greatoceanroad.travel Kakadu Travel - www.kakadu.travel Skydiving Travel - www.skydiving.travel Thailand Packages & Travel - www.thailandpackages.travel Dingo's Fraser Travel - www.dingosresort.com
- Retail Store Operational Management. - Responsible for the management of a small youthful team of diverse nationalities - Administration and reporting of sales statistics, KPI and ROI. - 100% compliance with ACCC and Government business regulation (state and country specific). - Management of appropriate training schedules, systems and HR initiatives for brand. - Superior B2B relationship management. - Leading sales achiever. - Effective recruitment, training and development of sales/ promotion teams. - Superior B2C customer service delivery and complaint management - Responsible for the introduction of Website Travel consumer Mysites into the Peterpans Adventure Travel group, growing www.uluru.travel be to a stable and efficient income stream for the Adelaide Peterpans store.