Mbabane, Hhohho Region, Eswatini
Experienced Manager with over 18 years in the management field. A results driven individual with extensive experience managing and leading teams in sales, operations, customer service and financial management. Profitability driven with the ability to adapt in changes of management and business environment. I have the ability to network and drive highly effective relationships that result in symbiotic ecosystems. Key areas of expertise include: Business Management and Operations, Strategy, Financial Management, Team Leadership, Project Planning, Purchasing, Client and Stakeholder engagement, Sales, Marketing and negotiations.
Leadership role managing the cooler sales contracts division, responsible for new business development and existing customer relationships across the country (B2B & B2C). Handling of end to end sales cycle from opportunity generation to close of deal and after sales support. Tracked customer information, forecasts and reports. Provided consultative solutions within the sales process to prospects. Collaborated with pre and post sales technical support teams. Administrative role in the division, devising of systems to streamline processes, training of personnel on new systems and constant upgrading. Staff performance assessments and coaching and guidance thereof to ensure maximum efficiency. Ensured the smooth flow of information thereby assisting in business operations Ensured development and execution of regional sales targets in Industrial, business and domestic sectors. Contributed to strategic planning and execution of all Business Development activities, marketing and public relations in all given areas. Developed, coordinated, prepared and communicated monthly forecasts including cost control to budgets within the department. Monitoring, evaluation and strict adherence to these budgets on a quarterly and yearly basis review. Active participation in development of products, packages and pricing. Ensured optimum stock levels and procurement of equipment, stock, office supplies and consumables. Was point of contact for internal meetings regarding budgets, marketing, finance, communications, operations and strategy on a company level. Point of contact for building and maintaining customer relationships as well as complaints management. Achievements Increase of contracts portfolio from 317 to 453 in a period of 18 months net of end of contract and minimal cancellations. Formulated new distribution and logistics model for greater efficiency of delivery and client satisfaction. Formulation of administrative systems and processes to augment above model.
Business Development Consultant with tasks of furthering and growing business interests of clients, through analysis, development of pricing structures, marketing and branding, growth of customer base, training of staff on budgets, financial awareness and profitability, customer service, sales and marketing.
Bookkeeping and Financial reporting, daily banking of sales, recording of cash and debtor’s sales, recording of creditors and liabilities, monthly bank reconciliations, facilitated collection of debts and payment of creditors. Stock management and reconciliation of monthly stock figures. Research preparation and costing of budgets, implementation and strict adherence to budgetary constraints. Worked closely with auditors to facilitate end of year reporting. Human Resources in the sourcing and interviewing of potential candidates and initial training of successful candidates, payroll preparation and direct involvement in labour law and resolution of disputes. Management and Administration of Daily operations through the development of systems and procedures to streamline processes. Leadership through the coaching, training and allocation of staff. Procurement and Purchasing of Office Supplies & Stock within budget constraints. Organisation of staff training programmes. Point of Contact for acquisition of Assets and Equipment with responsibilities of procurement of assets, application & preparation of documents including negotiations for funding, finalization of acquisition with allocation to asset register and periodic maintenance of asset register. Maintenance and servicing of assets and equipment as per schedule. Business development through the design, development, troubleshooting and implementation of marketing strategies to maximize sales and growth in client base through dynamic products and pricing, events and value driven encounters with clients.
Managerial Position reporting to the Dealer Principal Key Skills Relentless customer focus Product knowledge and implementation of brand strategies Sales, Marketing & Communications administration Administration Operations & Negotiations Management of products achieved by quantitative reasoning and capacity to read trends. Financial reporting and reconciliations Management and monitoring of vehicles new, used & fleet, including reserved vehicles,
Debtors Collections and Reconciliations Creditors payments and Reconciliations Daily Banking and Monthly Bank Reconciliations Book keeping for Highlander Supplies Assets Registry Maintenance. VAT Reconciliation & Refunds from Department of Custom & Excise
Debtors Collections and Reconciliations Creditors payments and Reconciliations Daily Banking and Monthly Bank Reconciliations Book keeping for Highlander Supplies Assets Registry Maintenance. VAT Reconciliation & Refunds from Department of Custom & Excise