Greater London, England, United Kingdom
With 20 years of experience in the public and private sectors, I focus on delivering exceptional repairs and maintenance services. As the Area Repairs Manager at the London Borough of Lambeth, I lead strategic initiatives to improve service delivery and implement cost-effective solutions. My work is underpinned by expertise in data analysis, budget management, and team leadership, supported by PRINCE 2 Foundation certification. I am committed to enhancing operational efficiency and client satisfaction through innovative practices and collaborative approaches.
Responsible for the delivery of Reactive Repair Service for Merton Council and Soho Housing Association. Also joint responsibility to deliver the Planned Projects for Historical Palaces: (Hampton Court, Kensington Palace and Kew Garden Palace) As well as City Of London and Houses of Parliament Planned Maintenance Service.
Responsible for the delivery of the responsive repair service for a number of estates on South London. I am a leader for the responsive maintenance on the regeneration projects for two schemes ensuring that the defects/aftercare and latent defects procedures are being followed. I am also part of a service improvement team responsible for mobilisation of the new Responsive Repairs contractor and repairs team based within the contact center in Nottingham. (New contractor mobilisation from March 1st 2014) I have now set up a robust partnering arrangement for our new contractors involving co-location working, delivering a more robust administrative function that incorporates the planned maintenance team.