San Antonio, Texas, United States
Senior Human Resources and Employee Relations professional with 22+ years of proven leadership experience advising executive teams, conducting workplace investigations, administering the full employee lifecycle, and building high-performing HR functions from the ground up. As a retired U.S. Marine Corps First Sergeant and Senior HR Manager, I've led organizations of up to 350 personnel, mentored dozens of supervisors, and delivered measurable results in some of the most demanding, high-accountability environments imaginable. My expertise spans employee relations, performance management, corrective action, workforce planning, succession planning, and regulatory compliance — built through real-world experience that goes far beyond the classroom. I've stood up entire HR infrastructures from inception, achieved zero audit findings across formal inspection cycles, and been recognized with the Meritorious Service Medal for my contributions to organizational excellence. Currently applying that same discipline and people-first leadership at USAA while actively pursuing Employee Relations Business Partner opportunities at the City of San Antonio and similar organizations where I can contribute at a strategic HR level. I bring integrity, operational discipline, and a genuine commitment to building workplaces where people and organizations thrive. If you're looking for an HR leader who leads with purpose, thinks strategically, and delivers — let's connect.
Manage member support and service delivery within a high-volume, compliance-regulated contact center, interpreting complex policy language and ensuring adherence to regulatory requirements and corporate governance standards. Evaluate member needs and formulate tailored resolution strategies to reduce escalations and reinforce first-contact resolution. Leverage QA metrics and interaction data to identify performance gaps and inform corrective action and process improvement initiatives. Collaborate cross-functionally with internal stakeholders to resolve complex cases and maintain organizational accountability.
Directed all human resources and employee relations functions for a 350-person organization, driving workforce readiness, organizational stability, and command climate assessment. Advised executive leadership on workforce strategy, regulatory compliance, and personnel matters to influence decision-making and maintain operational continuity. Administered the full employee lifecycle including performance evaluations, promotions, assignments, separations, and corrective actions to uphold institutional standards and accountability. Led workforce planning, personnel distribution, safety oversight, and employee readiness initiatives to preserve mission capability across operational environments.
Managed integrated human resources and operational functions for a 130-person organization, balancing workforce alignment with day-to-day operational execution. Advised senior leadership on personnel matters, compliance requirements, and organizational risk while maintaining continuous operational readiness. Administered performance evaluations, professional development plans, corrective actions, and compliance inspections to uphold accountability standards. Synchronized personnel assignments, training programs, and resource coordination across multiple operational environments to sustain mission capability.
Supervised 56 personnel in high-volume administrative and compliance operations, safeguarding organizational integrity and service continuity across a large-scale enterprise. Administered complex compensation and entitlement programs ensuring accurate and timely delivery in alignment with stringent regulatory frameworks. Validated transactions, reconciled records, and fortified internal controls to meet federal governance and audit standards. Guided compliance protocols, audit remediation efforts, and reporting requirements to maintain operational reliability and accountability.