Manchester, England, United Kingdom
I'm a Senior Business Operations Manager with over 10 years of experience transforming enterprise systems and driving operational excellence in global technology organizations. Currently based in Manchester, I specialize in leading complex Workday implementations, building high-performance teams, and delivering data-driven solutions that scale. My career has been defined by turning ambitious projects into measurable results. I've independently managed Workday platforms serving 1,000+ employees across international markets with 100% uptime for 16 consecutive months, led enterprise implementations across 8 functional modules, and built analytics frameworks that influence C-suite decision-making. What drives me is the intersection of people, technology, and strategy. Whether I'm designing data governance frameworks ensuring regulatory compliance across multiple countries, engineering automated systems that eliminate hours of manual work, or establishing job leveling frameworks for equitable compensation, I focus on solutions that deliver both operational efficiency and meaningful employee impact. I'm passionate about building scalable systems, developing talent, and creating data-driven cultures. My approach combines strategic thinking with hands-on execution—I believe the best solutions come from understanding both the big picture and the technical details. Currently leading Global Business Services at Cloud Imperium Games, where I oversee enterprise-wide business operations, manage multi-functional teams, and drive strategic initiatives supporting $100M+ in annual operations across North America and Europe.
Leading enterprise-wide business operations and systems management for 1,000+ employees across 5 studio locations in 3 countries. Built and managed a specialized multi-functional team handling reporting, analytics, and system administration while overseeing data governance frameworks. Created a comprehensive job leveling framework for 1,000+ job profiles and lead HR/Finance structural frameworks supporting $100M+ annual operations. Developed change management protocols that minimize operational disruption during system optimizations and new product launches.
Independently managed Workday enterprise platform for 1,000+ employees as sole technical resource for 16 months—achieved 100% system uptime while delivering 15+ strategic enhancement projects on schedule. Led subsidiary integration affecting 175+ employees with zero critical errors. Engineered automated overtime calculation system, developed executive analytics dashboards influencing C-suite decisions, and elevated process targets by 12%. Collaborated across 4 departments to resolve 30+ operational pain points.
Directed US HR operations for 200+ employees while leading enterprise Workday implementation across 8 functional modules. Reduced manual work by 20%+, established company's first HR analytics function, and decreased voluntary turnover by 15%+ through data-driven strategies. Managed annual HR budget 5-8% under target while partnering with global leadership to achieve 95% policy standardization. Implemented Merit and Bonus improvements reducing cycle time by 30%.
Delivered HR support while implementing efficiency improvements. Reduced onboarding workflow by 25% through process optimization. Managed scheduling, payroll, and labor processing for 2 remote locations serving 400+ employees. Developed comprehensive New Hire Orientation program and served as primary liaison for HRIS database transition, training 50+ users.