Gainesville, Florida, United States
I am a graduate from the University of Iowa, who majored in Communication Studies and minored in Spanish. I focused on marketing and advertising, while spending my summers working as a Camp Counselor at YMCA Camp Wapsie. I started my first full time job at Conney Safety, as a Business Development Representative. After several successful months in sales I decided to move on and hunt for a career that closer fit my personal interests. Things worked out and I was hired on as an Assistant Distiller/Brewer at Yahara Bay Distillers. After about two years working there, my Fiancé (now Wife) accepted a position at the University of Florida, so we moved down to south! I'm now working in Customer Support at a local company called Fracture.
-Provide high-touch support for customers (in-person, email, online chat, social media) -Answer any and all customer questions and concerns -Assist customers with pre/post order details, and sensitive information -Track details of inquiries, comments, complaints, and suggestions -Communicate with internal departments (Production, Marketing and Research and Development) -Assess and implement efficient processes of customer service -Create content for our online Help Center -Coordinate with the marketing team to carefully represent the Fracture brand
-Promoted the distillery’s brand at regional events -Assisted the Head Distiller in a wide variety projects -Involved from start to finish: production, bottling, labeling, and palletizing -Organized purchase orders for distribution and retail -Coordinated warehouse stock and supplies -Maintained production area, equipment, and schedule
-Tenaciously cold called businesses to develop new prospects -Constructed clientele rapport with friendly and engaging attitude -Exercised product expertise to make recommendations and expand business -Commissioned quotes and orders for customers in a timely fashion -Exceeded monthly sales goals and quotas on a regular basis -Achieved “Rookie of the year” in 2015
-Coordinated with management to ensure staff cooperation -Delegated side work to servers -Supervised server responsibilities and issues -Trained new employees in company policy and customer service guidelines -Planned seating chart and shift lineup for up to eight servers -Efficiently opened and closed the restaurant
-Ensured customer satisfaction with excellent service -Assisted coworkers during peak business hours -Effectively multi-tasked in-between costumers -Placed carry out orders for customers over the phone
-Organized cabin programs, schedules and activities -Led various activities for the entire camp -Responsible for up to twelve campers a week for nine weeks -Evaluated and mentored potential camp staff -Trained new counselors according to YMCA regulations