Washington, District of Columbia, United States
Technology leader with 10+ years expertise in digital transformation, enterprise solutions, business process optimization, and data analytics across global initiatives. Proven ability to design, implement, and scale digital tools and cloud-based solutions that enhance operational efficiency and drive data-informed decision-making. Skilled in change management, stakeholder collaboration, and cross-functional leadership to drive digital adoption and process improvements.
•Lead enterprise technology delivery orchestration for GISI Ignite, translating strategy into disciplined execution across intake, discovery, delivery, and adoption. •Design and operate scalable engagement, governance, and portfolio processes that align AI, data, and digital initiatives with investment priorities and enterprise architecture standards. •Orchestrate cross functional delivery across operating companies, Centers of Excellence, IT, and vendors, balancing speed, rigor, and reuse in complex, multi vendor environments. •Shape demand and product execution by consolidating use cases, tracking outcomes against success metrics, and enabling reuse through standards, solution patterns, and shared assets.
•Led strategic initiatives modernizing client operations through emerging technologies, data driven solutions, and improved digital experiences. •Bridged business objectives and technical capabilities to deliver innovative, mission aligned outcomes across diverse portfolios.
•Led the development and deployment of digital solutions for US Government-funded projects, driving efficiency, data-driven decision-making, and stakeholder engagement. •Product owner for a portfolio of Third-Party Monitoring (TPM) platforms, integrating mobile data collection tools with web-based analytics to enhance USAID’s humanitarian assistance efforts across Somalia, Ethiopia, Nigeria, South Sudan, and Venezuela. •Trained junior staff to serve as the technical point of contact for systems on TPM activities, including stakeholder engagement, requirements documentation, and system demonstrations. •Developed and scaled a repeatable Digital Monitoring and Evaluation Ecosystem Review framework, improving data standards and analytical insights across three different USAID country missions. •Designed and implemented Tableau dashboards for the USAID West Bank/Gaza Mission, improving transparency and performance tracking for a $200+ million portfolio. •Wrote subject matter expert (SME) content for business development by defining technical approaches for digital solutions, estimating project budgets, and contributing to technology roadmaps.
•Designed and scaled enterprise digital solutions, including web applications, business intelligence platforms, and mobile data collection tools. •Led the regional deployment of a business intelligence platform across six USAID missions, improving data aggregation and reporting. Served as the Middle East Bureau representative on the Change Control Board, providing real-world feedback to the system development team. •Designed and launched a mobile-based community monitoring system in South Sudan, enhancing humanitarian response efforts through streamlined data reporting.
•Developed BPM project plans and facilitated business process improvements throughout all phases of the BPM process. Monitored, documented, and presented process improvements. Met with department representatives to discuss cross-department initiatives and facilitate the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste. •Provided guidance, support, and clarification to project teams on DAI’s internal policies and procedures through the management of DAI’s BPM inbox. •Championed the cross-department Project Start-up Improvement Initiative to streamline and improve how DAI implemented new USAID projects by aligning internal processes and roles to corporate strategy. •Collaborated with Internal Audit Team and Office of Information Management & Technology to roll out electronic signature requirements as part of DAI’s shift to remote working in response to COVID-19. •Led the Remote Project Start-up Kaizen event to develop remote solutions to new project start-up implementation challenges arising from COVID-19 related travel restrictions. Provided ongoing Quality Assurance oversight for four USAID projects implementing remote start-ups.
•Provided comprehensive support on start-up operations and project field financial management initiatives, including DAI’s Field Accounting System (FAS) implementations, operations policy updates, and procedural field expense reporting. •Assisted in the field set-up, training, and implementation of FAS in Myanmar for USAID’s Community Strengthening Project. •Oversaw the financial component of the start-up of USAID’s $71 million Scaling Up Nutrition Technical Assistance (SUNTA) project in Zambia by serving as the acting Finance Manager during the recruitment and onboarding of the Lusaka based finance team. •Provided ongoing support to field finance teams implementing USAID projects in Haiti, Nepal, and Zambia on issues concerning both DAI and USAID financial policies, regulations and processes.
• Contribute to the development of detailed and compliant health and safety policies, guidelines and Standard Operating Procedures. • Support the implementation of the organisation’s health and safety strategy to ensure the continued growth, development and compliance of all Palladium. • Manage regular site audits to check Occupational Health, Safety and Security (OHSS) policy and guidelines are being properly implemented and manage resultant action lists. • Manage the incident reporting cascade and facilitate incident investigations. Assist in the completion of incident investigations and ensure detailed reports are provided to the Director, Security. • Provide administrative support and functional guidance to the Crisis Management Team. • Coordinate OHSS requirements and activities within the company including assistance in the completion of OHSS Guidelines for High and Extreme threat locations, the coordination of training for staff, briefings, designation of equipment and auditing the requirement. • Coordinate the day-to-day company relationship with service providers for emergency response, medical care and Hostile Environment Awareness Training (HEAT). • Provide practical OHSS advice and support to managers and their teams. • Produce and deliver OHSS training, including inductions, awareness and other selected programs. • Conduct OHSS compliance audits across all business units and projects and ensure adequate reports are provided to the Director, Security. • Administer the Company's Safety and Security Focal Point (SSFP) network and ensure that the Company's First Aid and Fire Warden staffing is appropriate.
• Provided general program operations assistance to project technical staff and administrators on two USAID funded projects: Health Public Policy (HPP) and Grant Management Solutions (GMS) • Backstopped the HPP field offices in Malawi and India through e-mail and phone calls and by processing invoices from consultants, subcontractors, grantees, and vendors while tracking and recording deliverables. • Supported additional HPP work in Central Asia and Nepal by backstopping independent consultants • Coordinated the recruitment, selection, and onboarding of a 54 member consultant database for short term Global Fund technical work with GMS • Fielded GMS Task Order requests to fill Global Fund Technical Support requests in seven different countries, tracked and supported the assigned consultants on above mentioned Task Orders