San Diego Metropolitan Area
VXAN Simplified Forward Fulfillment) -Led end-to-end operations as sole Area Manager / Site Lead (POC) for a Simplified Forward Fulfillment site overseeing ~6,000 weekly inbound/outbound units while consistently meeting critical KPIs including DEA, cancellation rates, cycle count accuracy, and DPMO quality standards. Aligned daily execution with strict CPT deadlines to ensure on-time processing and shipment flow while maintaining zero safety incidents. -Optimized labor planning and throughput efficiency by analyzing volume forecasts and dynamically adjusting site capacity and staffing (VET/training deployment), to increase TPH productivity rates trending towards target goal of 30 tph/hour. Balanced real-time order inflow with processing capability to prevent backlog and protect customer delivery metrics. -In response to Safety Concerns in Non inventory, complete remap of SAN5/SDM4/VXAN, implementing a new 5S Non Inventory floor layout aligning with Safety and Ops to optimize floor space to better integrate VXAN and SDM4 into SAN5’s NI area, increasing walkway widths to meet standard work and incorporating a new green mile. As well as introducing new standardized drop zones for NI so vendors don’t block walkways. Along with creating a new NI disposal process for daily removal of bad wood and bad cardboard with third party vendors.
SAN5 (AR Sort Center) -Directed daily operations for 100+ associates in a high-volume Robotics Sort Center, processing 100,000+ packages per day while leveraging real-time data tools to track KPIs (TPH, rate, quality, safety) and drive data-informed operational decisions and performance improvements. -Partnered with Safety and third-party vendors to ensure all associates have access to PPE undermez by implementing additional Fastenal PPE vending machines in easy to access areas with increased quantities to be able to support SAN5’s workforce. As well as conducting daily startups to emphasize the importance of harnesses when working with scanners and daily coachings to ensure 100% compliance in scanner harness PPE. -Updated standard of work for SAN5, by aligning policy with warehouse procedures for label printing, eliminating unnecessary output and reducing waste—resulting in a savings of 3,000+ labels daily while lowering operational costs and minimizing associate non-value-added time.
Coordinated seamless HVAC system orders and pickups, ensuring timely installs and client satisfaction through proactive communication and logistical management Facilitated the transportation and installation of air conditioning equipment resulting in customer satisfaction
Utilized computer programs to manage equipment rentals efficiently ensuring loss prevention Provided excellent customer service addressing inquiries and concerns regarding gym protocol