Greater Seattle Area
Most organizations don't have an information problem. They have an integration problem. Leaders don't need another lecture on psychological safety. Managers don't need another slide deck on values. The breakdown happens after the presentation ends — in the gap between knowing a strategy and actually living it. When that gap widens, engagement drops. Turnover rises. Teams go quiet in exactly the meetings where they should be loud. I bridge that gap. By day, I'm an Executive Business Partner at Microsoft. Years of operating alongside senior leaders in high-stakes environments taught me one truth: Knowledge doesn't create change. Practice does. So I built The UnScripted Lab™ — a behavioral practice clinic for leadership teams. Not a workshop where people take notes. A gym where people rehearse real scenarios before the stakes are real. The method is simple and deliberate: real-world scenarios, bite-size hands-on practice, and immediate wins you can feel before the session ends. As a Prosci Certified Change Practitioner and Master Leadership Trainer, I design every rep around how behavior change actually works — not how it looks on a slide. I pressure-tested this by founding Microsoft's Business Support Discipline AI Lab, taking a community from "knowing about AI" to using it daily — people who started out overwhelmed and afraid of being replaced: • 8 sessions built on live user scenarios and hands-on demos — practice first, theory second • 80–173 active attendees per session • 77–86% of participants (varying by session) reported immediate confidence gains; ~90% satisfaction The Unscripted Lab is built on one conviction: in the age of AI, the most valuable leadership skills are the ones machines can't replicate. So that's what we practice — live, on your feet, with your actual team: • Authentic Intelligence — leading with distinctly human judgment while AI reshapes the work • Storytelling — turning your experience into the narratives that move rooms and change minds • Communication under pressure — saying the hard thing, in the moment, when the script runs out Nobody leaves with notes. They leave with reps. If you lead a team and you're tired of training that evaporates by Monday — follow along. I post practice drills you can run in your next meeting, and field notes from inside the Lab. 📩 DM me to talk about bringing a practice clinic to your leadership team.
Strategic business partner to senior leadership, directing complex calendar prioritization, cross-functional collaboration, and end-to-end corporate governance. Manage business unit resources and team experiences while translating high-level organizational strategy into structured, operational execution. Key Accomplishments - AI & Change Leadership: Founded an internal AI Enablement Lab, designing experiential workshops that scaled to 80–173 attendees per session with a ~90% satisfaction rate to accelerate tech adoption. - Financial & Vendor Discipline: Managed morale and training budgets with <1% variance and directed vendor operations to achieve a 20% cost savings through strategic negotiation and management. - Operational Governance: Orchestrated end-to-end Rhythm of Business (RoB) strategies and executive leadership cadences, securing 100% on-time completion and total team readiness. - Process Optimization: Overhauled the business unit onboarding experience by introducing standardized digital knowledge hubs, significantly reducing operational friction for new hires. - Talent Development: Enhanced team capabilities and professional growth by providing direct capability mentorship and peer coaching across geographies.
Co-Founder of a business group consisting of more than 100 SMEs in Vietnam with a mission to create the business cluster, to enhance competitive advantages, to grow sustainability, and to promote businesses among Vietnam and America. Business area includes: - Food and agriculture - Medical, and health care - Information technology, e-commerce - Real estate - Gemstone and mineral - Services and Trading
Evaluated competitive market landscape to identify opportunistic investment properties. Forged positive relationships with subcontractors and supply chain vendors to initiate value-based home renovations. Negotiated contracts of sale and financing options to optimize cash flow management. Steered project management from initial to offer through resale completion. Key Accomplishments: • Transformed $30,000 initial real estate investment in 2011 into $0.5 million capital through 12 home renovations. • Achieved 100% ROI in real estate investments in recession. • Slashed costs per project by 10-20% through skillful negotiations with subcontractors and supply chain vendors.
Spearheaded multifaceted daily bookkeeping tasks and coordinated multi-sourced information for monthly tax reporting. Championed data integrity for all accounting processes and reports for joint stock company. Authored executive reports. Key Accomplishments: • Generated $2 million USD annual revenue through working capital management and optimizing operations. • Engaged in multilingual international trade negotiations and communications with investors and clients in China.
Delivered business to business (B2B) services including customer behavior analysis, manufacturing and operations consulting, and human resource management. Clients ranged from small sole proprietorships to large public corporations. Key Accomplishments: • Assessed Vietnamese consumer behavior and integrated quantitative decision-making methodologies through focus group interviews and qualitative research to provide clients with extracted data trends to support strategic decisions. • Benchmarked client companies in relation to competition and consumer trends to strengthen market positioning. • Identified core competencies and corporate values to utilize in training manuals and promote engaged workforce. • Launched business systems and processes for 2 startup companies resulting in initial year profits for both companies