London Area, United Kingdom
Executive leader focused on operational execution, growth and organisational effectiveness. Experienced in operations, global professional services, and sales. The last 15 years have been spent implementing strategic operational performance for companies to either improve EBITDA or transform a critical aspect of the operation for an equity event. Global experience in the software, tech and fintech industries and can operate in either a permanent or interim position. High financial acumen, with the breadth of knowledge and skills required to bridge and align a complex multi-functional business for success. Prime experience in operation performance, revenue growth and transformation. Particular strengths in delivering objectives that seek strategic change through business model transformation Specialties: COO, Commercial Leadership, Operational Leadership, Professional Services, Organisational Development, Performance, Transformation, Productivity, Sales, Customer Engagement and Success, Strategy.
Joined to support a short-term reset of key areas of the business after COVID challenges. Was responsible for the Debt Services business unit, which compromised of 4 distinct companies.
Driving operational and performance change for a global fintech +$340m professional services business. Changing; structures, working practice, management behavior, governance and KPI measurements. This delivered more successful outcomes for customers and stakeholders, while improving margin from <10% to +30%. Was able to significantly modernise the function and build a strong culture of performance excellence. Subsequently responsible for facilitating the services element of a corporate pivot from a functional to a LoB model, leading the operational alignment of the different functions.
Transforming the sales platform to a globalized, well governed and predictable execution model.
Supporting a small SFDC related start-up who develops and supports sales enablement. Overseeing Business Development, Partner programs and internal functions.