Tulsa, Oklahoma, United States
Service-minded relationship builder shaped by years in public safety and customer success, focused on helping people feel supported, informed, and empowered to move forward. Customer-focused, relationship-driven professional with 10+ years of experience supporting clients and driving positive user experiences across SaaS, aviation, real estate, and government sectors. Throughout my career, I’ve specialized in helping people navigate complex systems, adopt new platforms, and achieve their goals. I’ve delivered more than 300 training sessions + product demos, guiding users through onboarding, troubleshooting, and long-term product adoption while building trusted client relationships. I translated complex SaaS functionality into clear, actionable guidance for users and decision makers. I’m known for identifying solutions quickly, and creating experiences that leave customers feeling confident and supported. Whether working with clients, teams, or stakeholders, I bring curiosity, problem-solving, and a collaborative mindset. My sales team gave me the nickname "Tonda-leader" because of my natural ability to lead and mentor others. I am also frequently recognized as a "connector" within my networks. I take pride in being the person who links people with the specific tools, information, and solutions they need to move forward effectively. Areas of experience include: • Customer Success & Client Experience • User Adoption & Training • Relationship Management • Lead Generation & Sales Support • CRM & Customer Insights • Cross-functional Collaboration • Problem Solving & Process Improvement Tools: Salesforce, HubSpot, Salesloft, ZoomInfo, Jira/Confluence, Google Workspace, Microsoft Teams Fun fact: My last team gave me the nickname “Tonda-leader.” If you're building a team focused on customer success, growth, and meaningful client relationships, I’d love to connect.
• Support K-12 classroom instruction across multiple subject areas and grade levels. • Adapt to varied classroom environments and follow lesson plans with fidelity. • Build rapport with diverse student populations and maintain positive learning environments. • Document student progress and classroom activities for teacher review.
Healing House Global offers immersive wellness experiences and coaching designed to help you feel safe, seen, and self-assured in your body. At Healing House, we help individuals reconnect with their bodies, release fear, and step into confident, grounded living. Through a blend of holistic wellness and practical empowerment, we create and facilitate experiences that nurture both inner and outer strength — mind, body, and spirit. Our mission is to guide you back home to yourself — calm, confident, and courageous.
Empowered Defense equips women with the tools to feel safe, confident, and in control — both mentally and physically. I facilitate interactive self-defense classes, safety workshops, and mindset coaching designed to strengthen awareness, boundary setting, and self-trust. My approach combines real-world self-defense training with emotional intelligence, helping participants build both skill and confidence.
▪ Worked cross functionally with teams to exceed performance goals for 66.4% on time or early departure (77.1%), 79.2% on time arrival (83.5%) and 98.3% scheduled flights were not cancelled (99.5%) ▪ Led cabin crew team of 4-8 flight attendants in a high stress, time sensitive, fast-moving environment, board and deplane 2-4 flights a day to achieve 77.1% on time departure rate (beating goal) ▪ Manage 190+ people each flight ensuring compliance and safety is adhered to, plane equipped and properly catered, communication is initiated. ▪ Received 15+ “Above and Beyond” awards from frequent flyers for exceptional customer service experience. - Sales: Food for sale items inflight and Certified to offer Inflight Credit Card Offers