Rome, Latium, Italy
• Project Lifecycle Management: Directed the end-to-end execution of strategic projects aimed at enhancing seller experience and platform usability, ensuring delivery within scope and timeline. • Strategic Prioritization: Utilized a data-driven approach to prioritize product features and project backlogs based on business impact, user feedback, and industry trends. • Cross-Functional Leadership: Orchestrated collaboration between UX, Engineering, and Business teams to continuously optimize seller-facing interfaces and operational processes. • Requirements Analysis: Conducted comprehensive marketplace requirement assessments to align project goals with international business objectives.
• Process Improvement: Developed and managed seller satisfaction initiatives by translating market research and complex data insights into actionable project roadmaps. Led high-impact projects to streamline marketplace operations, significantly improving seller engagement and platform efficiency. • Stakeholder Management: Facilitated cross-departmental collaboration to modernize seller onboarding and support systems, reducing friction and improving time-to-market for new sellers. • Change Management: Acted as a bridge between internal departments to ensure the seamless adoption of new marketplace tools and features.
Responsible of determining marketplace business' needs and requirements. Conduct projects end to end from earlt stage reasearch through development, in consultation with stakeholders. Working with various departments on assigned projects to design process for smooth seller experience.
Residential and Small&Medium Business channel management of process and projects. Analyzing field’s needs and improving solutions for mobilizations and digitalization in the channel. Responsible of automatising process to sale more, quick and improving data quality.Observing user’s experience on CRM systems and designing them user friendly and effective.
Responsible of Residential and Small Business channel sales operations. Managing business partner’s daily activities, taking actions for unexpected problems, solving field crisis. Analyzing field operations and responsible of improving sales by re-organizing sales process.
Responsible of digital media planning of clients. Specifying facebook ads, google adwords and e-mail marketing for clients. Determining advertisements’ budget and target group as well as content and visuals. Also, responsible of all digital marketing activities for ICM Software (facebook ads, google adwords, e-mail marketing). Researching for effective marketing field and make potential customers action as well as please existing customers. Furthermore, meeting existing customers to enhance customer satisfaction and meeting with new customers to understand what they need (making an analysis and directing co-workers depending on customer’s needs).
Supporting activeties for our customers that need auditing service. To control all financial documents which are related with auditing customer
To deal with almost every customers needs, to provide our customers high satisfaction at our service and responsible for distribution of work and also arranging schedules.