Mumbai, Maharashtra, India
I’m an Online Reputation Management (ORM) team lead and Customer Service professional with over 5 years of experience turning challenges into opportunities for brands. From resolving high-impact customer escalations I help companies protect their reputation, build customer trust, and deliver memorable service experiences. In my current role, I lead ORM initiatives across multiple platforms monitoring brand mentions, resolving issues within. I thrive on collaboration, team coaching, and finding creative ways to transform negative sentiment into positive advocacy. If you’re looking for someone who can balance people skills with performance metrics, and who truly understands the power of brand perception in today’s digital world — let’s connect.