United States
I'm a Senior Program and Operations Manager with 5+ years of experience turning complex, large-scale operations into data-backed, scalable systems. My work sits at the intersection of program management, operations strategy, data analysis, and AI and I've spent my career building the kind of infrastructure that lets organizations grow without losing control. At Amazon, I own US on-road operations for the Hub Delivery program, scaling the network 40x in delivery stations and 7x in partner delivery network in under three years, doubling capacity year-over-year, and driving reduction in cost-per-package. To get there, I've built Python-based simulation models that replicate real-world delivery patterns for capacity planning, designed cross-functional data dashboards for leadership visibility, and led programs spanning Product, Tech, Finance, and Operations. I also provide consulting support to Amazon's international markets across Japan, Brazil, Egypt, and Canada. I specialize in taking ambiguous, high-stakes problems and building structured, measurable solutions around them whether that's a capacity model, a cost optimization framework, or a program that didn't exist six months ago. I lead with data, execute with process, and believe the best outcomes come from teams that are aligned, empowered, and clear on the goal. Open to Senior PM, Director of Operations, and Strategy & Operations roles where data, scale, and execution matter.
- Scaled Amazon's US Hub Delivery program from 5 to 200+ delivery stations and 1,000 to 6,500+ partner locations in under 3 years; owning on-road capacity management, partner onboarding and configuration, and end-to-end package flow from fulfillment centers to Hub partners nationwide. - Lead a team of 5-6 Program Managers across the Hub station network, providing strategic direction, performance oversight, and program execution across a rapidly scaling operation. - Own end-to-end US last-mile delivery strategy and operations for a network doubling in capacity year-over-year; managing capacity, cost, and quality planning while serving as consulting partner to international last-mile teams in Japan, Brazil, Egypt, and Canada. - Drove 31% reduction in cost-per-package (CPP) through scalable planning models, optimized fleet utilization, and process standardization across the delivery network. - Led OTR (On the road) capacity planning integration into Amazon's core operational framework, establishing standards adopted across US delivery operations. - Built and manage data dashboards used by regional and senior leadership to drive transparency, accountability, and real-time decision-making across the network. - Define and enforce quality standards across all US Hub delivery channels, maintaining customer promise adherence at scale.
• Utilizing Lean Process Improvement and Six Sigma methodology and performance metrics to increase efficiency withing processes. • Analyse and interpret large data sets to optimize the process, capacity planning, demand forecasting and workforce planning. • Develop and execute business strategies and decisions based on cost/benefit analysis of related financial and business data by using advanced excel. • Create, communicate and maintain quality control standard work procedures to Area Managers and associates. • Mentor, train and develop the team for career progression, performance improvement and recognition purposes. • Partner with other managers to share best practices across shifts and the network
• Leading and coaching a team of 100+ amazon associates, developing performance goals and pushing them in their career path. • Making Data driven decisions to run the shift, perform root cause analysis of quality metrics, and identify areas of improvement. • Following a quantitative approach to enhance efficiency and reduce cost by 10-15%.
• Managed a team of 30+ employees , providing guidance, training and performance evaluations to foster a high performing and motivated workforce • Played a key role in planning and executing media events, ensuring successful and well organized productions. • Successfully managed crisis situations and implemented contingency plans, ensuring minimal disruption to operations.
- Developed Dashboards in Smartsheet for easy access to all the components of the project. - Maintained weekly and monthly project tracking procedures and documentation to support complete, accurate, and timely project delivery, according to established workflows. - Conducted two workshops and discussed theoretical Project Management, Trends in Project Management and factors influencing Job Satisfaction. - Worked with Director of Educational Publishing Business and Senior Project Managers to contribute ideas and/or preventative measures for adhering to established project budgets and to improve efficiencies in alignment with corporate goals. - Introduced Kanban system for easy prioritization and tracking of the schedules. - Brainstormed on the process of shifting the company from conventional means to advanced technologies for communication and collaboration for increasing the productivity of the teams.
- Reviewed the conventional technology and formulated the change requests for enhancing quality and efficiency. - Collaborated with interns and implemented new automation techniques for Cotton & Polyester blend Cotton yarns increasing the daily production by 35%.