Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
I underwent 5 months training as a Guest Service Agent, as a Call Center Agent, as Club Lounge Guest Relation Officers , as Concierge under Front Office Department.
Handle guest complaints or concerns efficiently, maintaining high service standards and guest satisfaction. Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled Train and support new team members in front desk procedures and customer service protocols. Act as the main point of contact in the absence of the Supervisor.
Respond to customer needs and requests in a timely manner Manage incoming and outgoing mails Prepare operational and financial records for Manager to review. Provide outstanding services and ensure customer satisfaction. Supervise associates in their assigned job duties
Evaluate the performance of associates and provide appropriate feedback. Ensure associates follow company policies and operational procedures. Post charges to customers and handle card and cash transactions.