Istanbul, Türkiye
As a customer service specialist with experience in handling customer inquiries, I am eager to transition into a customer success or CRM specialist role. My educational background in Public Finances provides me with a strong foundation in analytical skills, which can be useful in helping customers achieve their desired outcomes with a product or service. I am currently taking online courses to enhance my knowledge of CRM tools such as Salesforce and Microsoft Dynamics 365.
• Handle customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate and efficient solutions to customer issues while maintaining a positive customer experience • Assist with call center setup, evaluation, and strategic planning as needed • Participate in advanced call center trainings to improve skills and knowledge • Conduct customer satisfaction surveys to gather feedback and identify areas for improvement • Collaborate with internal teams to provide solutions and share customer feedback to improve processes