Enschede, Overijssel, Netherlands
PhD-trained scientist with strong analytical background, combined with 4+ years of customer-facing experience in fast-paced SaaS and B2B environments. I enjoy bridging technical complexity and client needs in dynamic operational settings.
· Managing international B2B customer portfolio with full commercial responsibility. · Achieved 39% and 48% year-over-year portfolio growth (2024 and 2023, respectively) through structured account development, pricing strategy, and customer expansion. · Negotiating commercial contracts and pricing agreements with key accounts. · Building and maintaining long-term strategic customer relationships across multiple international markets. · Managing forecast, pipeline development, and performance report.
· Acted as technical interface between global pharmaceutical customers and engineering teams in a SaaS environment. · Translated customer scientific and operational requirements into structured technical specifications for software development and product implementation. · Supported onboarding and adoption of complex technical SaaS workflows for international users in pharmaceutical and research environments. · Collaborated with engineering and product teams to refine features based on customer feedback and technical constraints. · Operated in a remote, international, cross-functional technical environment. · Collaborate internal / external stakeholders to manage escalation to ensure most satisfaction from customers.
· Conducted doctoral research on molecular structure and internal dynamics using high-resolution microwave spectroscopy in an international collaboration between research groups in RWTH Aachen (Germany) and LISA Paris (France). . · Combined experimental measurements, quantum chemical calculations, and spectral modelling to interpret complex molecular systems. · Developed and applied data analysis and signal interpretation methods for spectral assignment. · Published 5 peer-reviewed scientific articles in molecular spectroscopy. · Awarded Amat-Mills Award for best poster presentation at the 26th Colloquium on High-Resolution Molecular Spectroscopy (international conference). · Developed strong analytical and problem-solving skills in an experimental physics environment.
Measuring and analyzing microwave spectral of 3-methylpyrrole by means of Fourier transform microwave spectrometer and quantum chemistry. - Performing experiment using the Fourier Transform microwave spectrometer to record the rotational spectral of 3-methylpyrrole in the gas phase. - Predicting its structure at equilibrium using different quantum chemical programs.
- Get to know the Fourier Transform microwave spectrometer, learn how to perform experiment. - Recording rotational spectra of 2-methylthiazole - Reanalyzing the existing data of 2-methylthiazole and include new data into the new analysis which yielded much better results and enable us to explain the internal dynamic of 2-methylthiazole. - Writing report, presenting the results in front of different audiences and got the final grade of 17/20.