Greater Seattle Area
Exemplary track record of success leading teams to new levels of growth, performance, and talent. Recognized expertise in building effective teams, coaching employees to achieve extraordinary results, strategic planning, and high levels of employee morale. Highlighted credentials include: • Cost and Price analyses according to market trends and present break-even analysis • Nearly 20 years of operations, service, and sales management • Inspiring leader of a financial institution recognized as a Best Place to Work • Recognized leader in the financial services industry • History of community and public service • Strong leadership and change management experience Specialties P&L Responsibility | Strategic Planning | Team Leadership | Community Relations | Sales & Marketing | Mergers & Acquisitions | Change Management | Corporate Culture, Vision & Goal-Setting | Employee Relations l Regulations and Compliance | COI | Microsoft Suite Tools | Excel | Analysis and Corrective Action | Develops, Maintains, Executes Performance Plans |
Responsible for the delivery of outstanding customer service, achievement of sales goals, document/audit/analyze/and report efficiencies and trends. Implement sales and promotional programs with creativity and energy. Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management by referring or cross-selling. Manages/leads the selection, placement, performance, development, promotion, and termination of store associates. Ensures operational efficiency and quality standards are met. Responsible for positive community relations in the store market area. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – coach, mentor, or train others and teach coursework as subject matter expert. Embraces our vision to become "The World's Greatest Bank." Communicates monthly/quarterly/annual performances to senior management with analysis of data and recommendations. Use project management tools to consult with with project managers and senior managers. Registered Mortgage Loan Originator (MLO)
Responsible for managing and developing new deposits, loans and merchant businesses for a target market businesses and business professionals; ensures all activities run smoothly and efficiently for the department; provides leadership, training and supervision to officers and other personnel within the department; provides a superior level of customer relations and service; and ensures compliance with Bank policies and procedures. Responsible for attaining established individual, department and Bank goals through active participation in sales management and officer call programs. Tracks and analyzes banking economic trends and recommends to senior management. Recruit, interview and hire new associates. Conduct monthly, quarterly, and annual performance appraisals. Build a team environment, coach for improvement and performance. Leads business and compliance campaigns. Initiate and sign loan documents. Train new associates on the sales process.