Adelaide, South Australia, Australia
Managed a complex caseload of deceased estates, trusts and powers of attorney, ensuring timely administration, accurate financial reporting and compliance with relevant legislation and Public Trustee procedures; provided high-level technical advice and professional consultancy to beneficiaries, customers, legal representatives, government agencies and external service providers with sound judgement, discretion and empathy; oversaw estate assets and liabilities including property management, real estate sales, investment reviews and risk assessments to achieve acceptable returns while meeting customer needs; contributed to operational efficiency through mentoring and coaching junior staff, participating in audits, resolving complaints and supporting continuous improvement initiatives; and demonstrated strong analytical, communication and case-management skills by independently managing complex financial and legal matters, meeting deadlines, maintaining accurate records and delivering high-quality customer service.
Deliver intensive case management to individuals and families experiencing housing instability, focusing on tenancy sustainment and holistic support. Liaise with landlords, housing providers, and support services to resolve tenancy issues and develop long-term housing solutions. Conduct home visits to monitor wellbeing, assess risk, and support clients in meeting tenancy obligations. Advocate for clients to access wraparound services including mental health, AOD, financial counselling, and community supports. Maintain detailed case notes and documentation in line with best practice and compliance standards.
• Developed and implemented community engagement strategies to foster positive relationships and enhance community participation • Analysed feedback and community needs to tailor programs and improve engagement outcomes • Collaborated with internal teams and external partners to align community initiatives with organisational objectives • Prepared detailed reports and presentations to evaluate the effectiveness of community engagement programs. • Built and maintained partnerships with local organisations, stakeholders, and community members to support mutual goals. • Organized and facilitated events and programs to promote community involvement and awareness.
• Conduct initial assessments to understand the needs, situations, and challenges faced by individuals experiencing homelessness. • Connect clients with appropriate mental health services, substance abuse treatment, and other support systems. • Identify and refer clients to relevant community resources such as shelters, food assistance, healthcare services, job training, education programs, and legal aid. • Advocate on behalf of clients to access housing, healthcare, and other essential services. • Respond to crises promptly, offering immediate support and guidance during emergencies such as eviction threats, mental health crises, or substance abuse relapses.