New York, New York, United States
Technology will serve as the force-multiplier of the 21st century. I spend my time exploring use-cases, building bridges, and am always looking for new opportunities to make a positive impact. Personal Website: https://tszchunwong.com/ As a CX Strategic Program Lead at Coinbase, my scope covers the end-to-end fraud & identity customer journeys. These cross-functional programs deliver high-impact solutions for our customers. I own the discovery, scoping, and implementation of technical and non-technical improvements to meet our customers where they need us.
Coinbase (NASDAQ: COIN) is increasing economic freedom in the world by making crypto trusted and easy to use. Ownership: - Victim Aftercare - Identity - Fraud Prevention & Automation T-3rd Place for an Internal AI Competition: - Built Program Manager Command Center - Productivity gains for a team of 20 PgMs of up to 10,400 hrs/year - Claude Code Wrapper, personal assistant, second brain
Coinbase (NASDAQ: COIN) is increasing economic freedom in the world by making crypto trusted and easy to use. Ownership: - Payments Risk - Account Recovery - Victim Aftercare - Unauthorized Reporting
Working closely with the CX team to provide high net worth individuals with the most premium experience
- Acted as the primary point of contact for all sponsorships and maintained communications for all speaker panels, education workshops, and major club events. - Cultivated strong relationships with 100+ companies with the vision to be the best possible supporting group for undergraduate students looking to break into the web3/fintech industry.
- Built out the entire Discord community for 250+ community members, engaging them with daily news and job opportunities
- Researched and presented a semester-long project building an ideal digital asset portfolio consisting of stablecoins, NFTs, and other tokens
The Salesforce for Community Building.
Part of CollegeDAO's Core Team as an NYC Node