Osaka, Japan
WORK EXPERIENCE ROKU KYOTO, LXR Hotels & Resorts 4/1/2024 - Present Hotel Manager - Assistant to the General Manager. - Management and supervision of hotel operations. 10/2022 – Present Quality Assurance Director - Analyze customer satisfaction surveys and pick out strengths and weaknesses in each department. - Understand the hotel brand. Formulate and execute effective training to improve service quality. - Cleaning quality is being improved by reviewing procedures, renovating the pantry, and revising contracts. - Started creating training tools using videos to create an effective training environment. - Responsible for achieving the goal of earning 5 stars in the Forbes Travel Guide. - Support for achieving other revenue budgets.(Retail, Spa, Mini bar) - Responsible for information systems to improve employee satisfaction. THE Reign Hotel Kyoto 11/2018 – 09/2022 General Manager, Opening Preparation Section - Work with designer to device hotel concept / vision and propose to owner. - Restaurant concept creation and menu development. - Coordination between building company and owner. - Coordination between Designer and owner. - Responsible for contracting all companies necessary for the hotel and application for each permit required. - Execute FF&E and OS&E selection and purchase. - Prepared hotel annual budgets and sales plans and executed the plans. - Engaged in management of all department. THE St.Regis Hotel Osaka 08/2010 – 04/2018 Front Office Manager/Guest Service Manager, Opening Preparation Section - Engaged in management of a 14-member Front team, 10-member Guest Service team and 3-Concierge team. - Understood the team strategy, offered guidance for effective execution and engaged in supervision. - Management for rooms budget, cost, expence and labor. . - Handled each VIP, entertainment and big events. The Ritz Carlton Hotel Osaka 04/1997 – 07/2010 Guest Service Assistant Manager / Chief Doorman / Opening Bell Staff - Engaged in management of a 15-member Bell team, 6-member Door team and 4-Concierge team. - Management for valet sevice revenue, cost, expence and labor. - Handled each VIP, entertainment and large events. - Westin Hotel Osaka 6/1995 – 03/1997 Bell-person Guest Service
The Reign Hotel Kyoto is a design hotel that presents a new style of Kyoto accommodation, pursuing the highest quality of sleep, dining, art and creativity.
The Reign Hotel Kyoto is a design hotel that presents a new style of Kyoto accommodation, pursuing the highest quality of sleep, dining, art and creativity. The Reign Hotel will open completely in the February 22nd, 2021.
デザイン・建築及び京都で2件のホステル運営と、2020年3月開業予定のデザインズホテルを建設中
沖縄にスモールラグジュアリーホテルを建設。運営の責任者として参画。