City of Johannesburg, Gauteng, South Africa
Detail-driven Operations & Business Support professional with 5+ years of progressive experience across administration, CRM management, data integrity, and cross-functional operational support in fast-paced, compliance-driven environments. I specialise in keeping business operations running smoothly with minimal supervision: maintaining accurate CRM records and operational data across multiple platforms, improving internal systems and workflows, and supporting business development through research, database management, and lead tracking. I also have direct experience interviewing and selecting candidates as part of team recruitment. Recent focus areas: • CRM & data integrity across multiple business platforms • Administrative, finance, and operational coordination • Process improvement and automation initiatives (Zapier) • Recruitment support and candidate interviewing • Remote and internationally distributed team collaboration Tools I work in daily: CRM systems, Notion, Slack, Zapier, Luma, Google Workspace, MS Office Suite, and AI tools including ChatGPT and Claude to improve productivity.
Lead administrative and customer-facing teams supporting senior executive operations, driving performance, compliance, and service excellence across national and international client accounts. • Maintain accurate CRM records, agent reports, and quality tracking systems across multiple operational platforms; compile audit-ready documentation with meticulous accuracy • Coordinate multi-workstream projects using structured task management approaches, leveraging tools including Notion, Slack, and Zapier to keep workflows, deliverables, and data organised across teams • Identify process inefficiencies and implement automation initiatives (using tools such as Zapier) that improve quality, reduce handling time, and elevate the client experience • Conduct interviews and participate in recruitment decisions for new agents joining the team; assess candidate fit against role and culture requirements • Partner with senior leadership and C-suite stakeholders to translate operational priorities into clear team objectives and daily action plans • Ensure full compliance with POPIA regulations, TCF principles, and internal data protection standards • Generate performance reports and present actionable insights to senior leadership
•Delivered customer support to U.S.-based clients in an international BPO environment Demonstrated adaptability to global service standards and virtual team collaboration Delivered customer support to Government Employees Medical Scheme (GEMS) members via inbound and outbound calls. • Assisted members with medical aid queries including benefits, claims, authorisations, and policy information. • Verified member details and updated CRM records in compliance with POPIA and healthcare data protection standards. • Resolved queries at first contact while meeting SLA and quality assurance requirements. • Escalated complex cases appropriately and followed up to ensure full resolution and customer satisfaction. • Handled sensitive health-related information with professionalism, empathy, and confidentiality.
• Supported CEO with administrative duties, scheduling, and task delegation directly anticipating executive needs Managed front-office operations, escalations, and service recovery with full discretion Acting as a point of contact among executives,employees, clients and other external partners. • Managing information flow in a timely manner. • Manage and maintain the CEO’s diary and ensure that the CEO is fully prepared for all • meetings and engagements with relevant briefing notes. • Manage CEO’s travel, balancing cost and time efficiency as well as processing expenses. • Conduct regular diary meetings with the CEO to discuss upcoming engagements and • invitations and all other requests for the CEO’s time. Responding to invites and • making necessary arrangements. • Work on delegated projects and research as directed to support the CEO in their meeting preparation. • Schedule meetings between the CEO and their direct reports and the committees and groups of which they are a member • Liaise with external event organizers and hold the administrative and organizational • responsibilities related to our external event calendar. • Manage the process from “start to finish” of obtaining briefings and papers (as required) from the Leadership Team on behalf of the CEO, to ensure that they are fully prepared for all engagements. • Undertake desktop research as necessary to support the CEO’s preparation for meetings and presentations. • Support and develop internal & external stakeholder relationships including the Chair of Trustees and individual Trustees • Keep and maintain an accurate record of papers and electronic correspondence on behalf of the CEO. • Handle confidential information; organize and maintain files. • In the absence of the CEO, prepare correspondence on their behalf. • Meet and greet CEO’s guests
Organized promotional campaigns and coordinated in-store product activations for Cuticura and Royal Baking Powder. Managed schedules, logistics, and reporting for marketing teams across multiple retail locations. Collected customer feedback and provided detailed reports to brand owners for process improvement. Supported field staff with communication, documentation, and administrative needs.
Supported operational and telesales teams by maintaining accurate client data and administrative reports. Handled inbound and outbound communication with customers and internal departments. Managed call logs, updated spreadsheets, and ensured customer documentation was processed efficiently. Assisted management with scheduling, team coordination, and client communication. Ensured compliance with service standards and contributed to overall office performance goals.