Addis Ababa, Ethiopia
Quality Assurance Engineer with 3+ years of experience in fintech and digital financial services at Safaricom Ethiopia. Experienced in end-to-end testing, API validation, UAT coordination, and customer journey testing for M-PESA Credit & Savings products including EQUB, Overdraft, and Term Loans. Skilled in functional, regression, sanity, and API testing using Postman across mobile, USSD, and web platforms. Strong understanding of Agile/Scrum methodologies with proven experience collaborating with cross-functional teams to ensure high-quality product releases and seamless customer experiences. Brings a unique combination of technical QA expertise and customer behavior insight gained from experience in both Consumer Business Unit (CBU) and M-PESA QA operations. Passionate about delivering reliable, user-centric fintech solutions and continuously improving product quality. Certified in Scrum Fundamentals with knowledge of SQL, MySQL, Python, JavaScript, troubleshooting, and reporting.
• Lead testing activities for Consumer and Merchant Credit & Savings products across mobile and web channels. EQUB, Overdraft, and Term Loan products. • Design and execute end-to-end test scenarios covering full customer journeys. • Perform API testing using Postman for backend validation. • Coordinate and support User Acceptance Testing (UAT) with business teams. • Execute regression, sanity, and functional testing cycles before releases. • Identify, track, and resolve defects with development teams. • Validate transactions across mobile apps, USSD, and web portals. • Prepare QA reports (daily, sprint, release-level) for stakeholders. • Contributed to improved release quality and reduced production issues.
• Managed network and system configurations. • Maintained IT infrastructure (hardware & software). • Provided technical support and troubleshooting.
• Managed data entry and records. • Provided customer service and admin support.
• Performed data entry and validation. • Supported business license processing systems. • Ensured data accuracy and system consistency.