Dartford, England, United Kingdom
A dynamic and versatile BSc Degree Graduate in Business Information Technology with good all-round technical skills and a well structured work ethic.
• Implement support activities that contribute to the delivery of IS services, including User Acceptance Testing and project support. • Taken steps to improve IS support and information systems by helping staff understand how information, IS and business processes are linked together in the delivery of the service. • Gathered an in depth understanding of business operational processes so was able to liaise with the IT department and external suppliers to communicate business needs • Provide training in the use of Information Systems, and also creating training documentation • Meeting agreed key performance indicators and ensuring that SLA agreements of the team are met • Testing systems used by the NSPCC to identify and resolve problems from an end users perspective. • Working with colleagues from other departments to add value through identifying potential IS opportunities, sharing information, co-ordinating work and streamlining technologies • Maintained day to day internal and external client relationships, including effective communication skills
• Supporting the lines of service and liaising with 3rd parties for contract administration and deliveries. • Administrating purchase order and service order co-ordination. • Administrating and purchasing all license requests and HWM contracts, ensuring that we are always up to date with all renewals etc. • Using several databases and platforms, cross-checking up to three systems at one time. • Reconciling technical data, also querying any problems within the data provided, and liaising with managers and other members of staff to ensure maximum success in the operation.