Plano, Texas, United States
Visionary IT Leader | Driving Business Transformation through Technology | Expert in IT Strategy, Data Transformation, and Team Leadership | Passionate about Innovation and Efficiency. Notable Accomplishments: * Created & and implemented a strategic digital roadmap for the organization. * Adopted generative Ai leveraging Microsoft 365 to improve workflows for leadership. * Strategically implemented three projects that saved the company over $500K annually. * Core competencies include leadership, vendor relations, team management, enterprise systems, contract processes and project management * Excelled in earning an impressive 98% approval rating via the results of an internal IT satisfaction survey * Tenaciously renegotiated a corporate wireless carrier contact, saving $100K annually in the process * Spearheaded the migration from a hosted PBX phone system to a new VoIP phone solution * Introduced innovative new printing processes that reduced volume by 2.7M pages in one year, saving $812K Core Skills & Strengths: - Strategy and Execution- IT Engineering- Project Management - IT Governance - Team Leadership, Hiring, Training and Supervision- Vendor Management -Outsourcing - Mobile First & SaaS Business Models- Information Security
Enforce is leveraging the cloud to build a better consulting firm. Enforce is a proud Partner of Ceridian and its Dayforce cloud Human Capital Management (HCM) application, nCino and its cloud Bank Operating System, and Percolate, providing enterprise customers a Content Marketing Platform
Onboard new clients; define their respective support requirements, comprehend the scope of their needs and develop corresponding solutions. Manage daily operations including the help desk ticket system; aim to resolve complex IT hardware, software and security issues, as well as complete system tasks. Offer Tier 1-3 support to clients both remotely and onsite, including migrating them to the Office 365 cloud solution.