Florence Troy Jimeno Alhambra

About

As an IT professional with a cumulative 5-year tenure in the industry, including 3 years of specialized experience as an IT Service Desk Analyst with International Voice Support and Active Dorectory, I possess a strong foundation in technical support and a proven track record of delivering high-quality support service.

Experience

• IT Support Senior Associate at Clarvida Manila
  Dec 2025 - Present · 7 mos

• ITSD Analyst at HCLTech
  Jul 2022 - Aug 2025 · 3 yrs 2 mos

• IT Operations Support Specialist at TroyCor Lighting Corporation
  Nov 2019 - Jul 2022 · 2 yrs 9 mos

  -Daily Monitoring / Secure all transactions using SAP Business One -Maintain daily logs of operational issues with regards to production SAP Module Handle -Escalated issues and follow-up on outstanding issues promptly. -Evaluate current operational processes and recommended improvements -Monitor system data transactions and troubleshoot problems such as item inbound and outbound, inventory transfer from different warehouse and routes Conducting.

• Field Service Engineer at Columbia Technologies Inc.
  Apr 2018 - Nov 2018 · 8 mos

  Project Based Employment

• Information Technology Intern at PLDT
  May 2016 - Nov 2016 · 7 mos