Kingston, Jamaica
An experienced HR Professional with a proven track record of success in driving strategic HR initiatives and aligning them with business objectives. Skilled in building strong relationships with key stakeholders at all levels, providing guidance on complex HR matters, including compensation, workforce planning, succession planning, recruitment, employee branding, change management and developing and implementing effective programs that enhance employee engagement, retention, and performance.
Directed daily tasks to customer service agents. Managed customer relations. Monitored all customer communication channels. Coordinated the department’s social media implementation Maintained customer records Prepared monthly customer service reports. Managed a team.
Prepared financial statements. Prepared credit memos. Assisted students with financial account queries. Assessed account statements to provide the necessary financial advice