Singapore
Results driven Leader, Trainer, Coach with extensive retail experience and success throughout the APAC region. Specializing in Franchise business consulting, Operational turnarounds, New Market Entry and Human Resource management. Coordinated successful New Market Openings in Indonesia, Hong Kong, Vietnam and South Korea. Leveraged effective leadership styles and relationship management to achieve Franchise business turnarounds in Malaysia, Singapore, Indonesia and New Zealand. Enthusiastic about partnering with Franchisees and the Corporate teams that support them to unlock growth. I also specialize in Operational Excellence and providing effective teaching and coaching styles to match the learners needs. I believe Profitable Partnerships start with the people and the relationships we build together.
Coach existing Franchisees to drive and maintain Operations and Training compliance. Support and help coordinate New Market Entry projects including Operations and Training execution.
Provide strategic business support and guidance to Franchisees in areas of Business Development, HR, Marketing, store transformation, new store openings, training and existing store operations. Build effective relationships while coaching and holding Franchisees accountable to brand standards.
Provide strategic business support and guidance to Franchisees in areas of Business Development, HR, Marketing, store transformation, new store openings, training and existing store operations. Build effective relationships while coaching and holding Franchisees accountable to brand standards.
Provide guidance to numerous MNC brands in such areas as New Market Entry, Loss prevention, Store profitability and Operational Excellence while travelling the region for professional and personal growth.
Provide business strategies and leadership coaching to numerous Franchisee organizations across Singapore, Thailand and Malaysia. Drive Operations Excellence standards to improve guest satisfaction, brand image, sales and profit growth.
Provide Operations Excellence and Training strategies and solutions to Franchisees in the APAC region Support and consult on new country business operations and training execution. Set up certified training stores throughout the region and certify franchisee trainers. Conduct all Burger King management classes including ServSafe as needed. Promoted to Franchise Business Leader
Conduct Operations Excellence Reviews and training for all N.Z. restaurants while also providing Action Planning Coaching to drive standards compliance. Present Basic Management and ServSafe classes in N.Z. quarterly. Provide new country entry support and leadership-Indonesia Promoted to Snr.Mgr, Ops and Training