Greater Chicago Area
Dynamic and results-oriented Senior IT Product Owner/ Business Analyst with over 8 years of experience in AI supported transformation programs within a large organization. Proven track record of innovating and implementing cutting-edge solutions that enhance employee development and engagement, exemplified by the successful launch of a $1M AI/ML-enabled career development tool used by 180,000 employees and recognized for exceptional leadership and collaboration skills, effectively uniting cross-functional teams around strategic initiatives and driving project success.
Partnered with senior HR leadership to define and execute HR’s AI strategy, building the roadmap and driving rollout from initial concept through scaled adoption. Launched HR Ticket Nova (AI agent) to analyze enterprise HR help desk tickets, shifting insights from anecdotal to data-driven and enabling real-time decision support for HR Tech and Ops leadership. Identified major automation opportunities, revealing 75%+ of tickets as repetitive or rule-based and shaping leadership priorities for Tier 0 and AI-driven solutions. Deployed AI solutions across HR, including Copilot agents, Oracle AI Agent Studio, and WalkMe Analyzer to modernize operations and scale efficiency. Advanced HR Help Desk efficiency by implementing AI summarization for complex ticket threads and partnering with leadership and Oracle on scalable cost modeling. Built and scaled an HR AI Champions network (~50 members), aligning adoption with business priorities and driving enterprise-wide engagement. Established AI governance within HR in partnership with senior leadership, embedding guardrails, data privacy protections, and confidence-based outputs into AI solutions.
Lead run operations initiatives supporting 24/7 execution of 2M+ batch jobs across cloud and on-prem environments Drive cross-functional coordination across L1–L3 support, data engineering, and reliability engineering teams to reduce incidents and improve stability Improve batch performance and data integrity through process optimization and operational enhancements Act as a bridge between technical execution and strategic oversight, ensuring reliable delivery of critical operations Support enterprise operations across Cards, Banking, Payments, and Finance domains
My previous role relocated out of state, and I chose not to relocate with the role. Studying - AI / ML Studying - Data Analysis
· Created the business plan, design, and user stories of ~$1M personalized and AI/ML-enabled employee career development tool from the ground up for 180k employees within 8 months. Received the HR Tech Leadership award for my work. · Drove career development site utilization up 30x in 1 year using technical consulting, agile methodology, design thinking, and innovation to quickly launch new features into the tool monthly. · Consulted high-level HR leadership on evaluating AI-enabled HR tools, creating and executing a plan to onboard the AI tools into our HR technology ecosystem. · Optimized the accuracy of skill rating AI models from 50% to 90% in one year by using data analytics that I created in Power BI to identify areas for improvement and then collaborated with the vendor team to implement changes to enhance the AI model. · Successfully launched two AT&T Summer Learning Academies using the Acaisoft platform, benefiting 20,000 college students by collaborating with business clients, vendors, and the L&D organization to define enhancement requirements, resolve application issues, and oversee all tool components to ensure an exceptional user experience. · Assessed the capabilities of Workday in comparison to existing Talent Development tooling and devised a migration roadmap for the transition while creating new solutions to close gaps.
• Received award from CHRO of AT&T for most significant strategic impact by an individual over 6 months for successfully spearheading a critical HR IT transformation project. • Program Managed across 5 different applications to completely redesign our employee skills profile and skills development structure in 3 months using cross-team collaboration and project management skills. • Managed projects, designed user stories, and developed business systems and strategies for new employee skills development programs, resulting in 4 times more engagement within 3 months. • Learned how to create Power BI dashboards to analyze and automate the employee development program reporting, which saved 10-15 hours of manual report creation and allowed clients to get critical data immediately. • Developed and generated comprehensive reports utilizing Power BI and Excel, transforming complex datasets into actionable insights that supported strategic decision-making and improved operational efficiency. • Partnered with the CFO and key stakeholders to develop a finance skills transformation program in 3 months. The finance team recognized me for my critical contributions to the successful launch.
• Led an 8-member Agile scrum team that achieved eight successful deployments in two years. • Facilitated creating, refining, and prioritizing user stories for 8 successful deployments, ensuring alignment with stakeholder requirements and enhancing team understanding of project goals. • Created a project plan and collaborated with multiple project teams to build capacity to support 1,300% growth by partnering with Global Marketing teams, enabling better evaluation of customer engagement. • Mentored and onboarded two new business managers who were promoted and became top performers. • Worked quickly to lead and coordinate my team to support email communications functionality for 2 iPhone launches with an error rate of less than .003%.