Cookstown, Northern Ireland, United Kingdom
As the Founder of Tricity Labs since March 2025, I focus on energy management and innovative solutions, leveraging expertise in FinTech and SaaS to address emerging market needs. My role emphasizes fostering technological advancements and driving impactful strategies in the energy sector. My career reflects a commitment to collaboration, innovation, and delivering meaningful reductions in customer churn and customer satisfaction.
Today CryptoTricity becomes Tricity Labs. The mission hasn't changed — the name now matches it. We build compliance and tenant-welfare infrastructure for social housing: smart-meter data that produces automated bill credits for tenants, emergency credit for prepayment households, and the audit-ready evidence landlords need for MEES and Warm Homes Fund applications. Why the change? As we move into pilots with housing associations, we wanted a name that speaks plainly to the people we serve — landlords protecting tenants from cold homes and the 2030 EPC deadline. Same team. Same regulated infrastructure. Same Innovate NI and Enterprise Ireland credentials. Sharper focus. We're inviting one housing association to co-deliver our first pilot this year. If that's you, let's talk. #SocialHousing #MEES #FuelPoverty #PropTech
Supporting the next phase of development for the business including new markets, digital marketing, business restructure and funding streams.
Serving in this capacity, I have honed my ability to communicate effectively with diverse age groups, foster teamwork, and cultivate a positive learning environment. By employing innovative coaching methods and emphasizing sportsmanship, discipline, and respect, I've witnessed the growth and development of young athletes both on and off the field. This volunteer experience has not only allowed me to contribute to the community but has also enriched my leadership abilities.
Caring responsibilities for my mother who subsequently passed away with COPD. This had a negative impact on my own mental health with subsequent difficulties with my employer BT. I used this time from paid employment to rehabilitate and take on some local courses which was a net benefit to my overall health. In turn this led to the setting up a local charity where I could utilise my previous skills and life experience to benefit the health and wellbeing of others in the local community, through physical activity.
Team management of Customer Service Advisors within Billing and Enquiries department, encompassing email, whitemail, telephone, live chat and social media. Responsible for complaint handling in TV, phone and broadband from escalation to resolution. Liaising with regulator Ofcom.