Sacramento, California, United States
I always look for ways to improve processes and make things easier for myself and the team. I consider myself a creative thinker, but I apply my out-of-the-box thinking to even the administrative and communicative side of my work. I tend to work best with a more personal approach with coordinating team members or completing a task. I also consider myself flexible and autonomous, so I can thrive in a variety of situations. I've always sought valuable experience where it can be had, ranging from working on data engineering to games development on computers, to operating heavy machinery and familiarizing myself with Dangerous Goods handling and qualifications in compliance with IATA(International Air Transport Regulations). I've always been excellent at communicating those skills to others and demonstrating concepts to assist productivity. I do my best to instill positive relationships with those I work with, as I see it as one of the great keys to success.
Working in a small team of Operations Agents directly for DHL Express Americas, supervising and auditing the service partner (contractor)'s overall performance in completing deliveries and freight processing. Most freight processed is international, requiring direct administrative action with Customs and Dangerous Goods teams, and qualifications/knowledge of International law and government compliance. We effectively provide consultation on international shipping policies and procedure to allow smooth and expedited transit for the customer's freight, and troubleshooting it if there is an issue with Customs or compliance. I've created numerous Excel tools to assist with the data analysis, and management of hundreds/thousands of packages at a time, as well as provided instruction to employees and other management by working directly with them or providing training materials for them. I've performed video calls and presentations to large teams and even a workshop involving the whole west coast. I have also been sent away/flown from Sacramento to other locations to provide direct support. Due to a lot of the tools and procedures I've created the Delivery Station at Sacramento, CA has been able to maintain 100% Xray/CCSF checkpoint compliance, which has never been done before.
Created the "Fareye Adherence Report" to precisely track driver performance and adherence to route optimization, directly supported Area Operations Management with Data Analysis and Report pulling, and supported Area management with Scanner update rollouts.
Supervision and Oversight in Warehouse and other logistics operations involving handling of Fireworks product for Phantom Fireworks at the Sacramento Distribution Center (SACR). Communicated directly with the manager on procedure and hiring, and managed a team of temporary employees to pull orders. Required leadership, communication and administrative knowledge.
Leading and coordinating all operations, handling employees, employee schedules, employee concerns and providing oversight on Supervisors, employee discipline, communication and correspondence with Amazon (the customer) and reporting to VP of Amazon Operations. Overlooked and even provided expertise and active participation in warehouse, ramp, training, and administrative duties. Also provided tech assistance to the site.
Supervisor of Admin department, overlooked direct communication between WFS at SMF and Amazon's NCC (National Control Center). Audited all forms of communication and engaged at all levels of operation with the customer (Amazon). Flash Reports, Emails, Data entry, and forms.
Worked in multiple ramp operations roles, was trained on several safety/cargo handling policies and orientations under DHL contracted employment. Helped train new employees and conduct operations in a team of up to 15 employees.
Creator, Designer, and producer of all art assets for independent games developer Ginever Entertainment. Produced assets for different projects, artist for the mobile/PC game "The Game of Inevitable Frustration".
3D Modeling and Asset Development for Unity and 3D Games Development