Palma, Balearic Islands, Spain
My experience in customer service over the last 15 years has allowed me understand what a customer expects from a brand. Whether it be working with TUI meeting the customer face to face or working in a high-volume call centre, I have learnt to deliver excellent results to the very highest standard. I have received numerous positive twitter feedback from clients which was hugely beneficial to easyJet who have over fifty million followers on twitter. Good customer service can become free advertising for large companies when time and training is invested in their staff.
Dealing with various On The Spot issues, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance. Providing training to improve employees’ performance . Monitoring work to identify issues and track progress. Acting as a conduit between the call centre management and agents.
In addition to my role as Team leader of the emergency department I also coordinate between the transfer companies and easyJet to ensure a top class service for our customers. Working side by side with (TAB) the transfer department within Hotelbeds.
Airport Advisor Handling guest arrival with pick up request then arrange the transportation. Assist with guest luggage as and when required. ... Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities. Dealing with crisis situations such as ATC disruptions.
Selling products and services using solid arguments to prospective customers. Performing cost-benefit analyses of existing and potential customers. Maintaining positive business relationships to ensure future sales