Greater Sydney Area
► ITIL , ITSM/Remedy ► Front Office, Trading Floor Support ► Application and System Support - Equities , Futures , Options , Spreads , Strategy ► Secondment to APAC HQ ► Market Data , Exchange Connectivity ► ASX , ASX24 (aka SFE) , NZ ASX24 (aka NZFE) , Chi-X , HKE , KRX (aka KOFEX, KORSE, KOSCOM) , SET , TFEX , TAIFEX , GTSM , NSE , LIFFE , LME , ICE , GLOBEX , CME , CBOT , KCBT , Bursa , NASDAQ , IDX , SSC , PSE
► IT Manager ► Server Support ► Desktop Support ► Infrastructure Relocations ► Website design, programming, content ► Search Engine Optimization ► Social media integration
► Service Delivery Manager ► Project Manager ► Local Escalation Manager - Trading Emergencies , Outages ► Incident Management ► Front Office, Trading Floor Support ► Application Support - Futures , Options , Spreads Trading ► Listed Derivatives : ASX , ASX24 (aka SFE) , NZ ASX24 (aka NZFE) , HKEx (aka HKFE) , KRX (aka KOFEX, KORSE, KOSCOM) , TFEX , TAIFEX , NSE , C-COM , OSE , TOCOM , TSE , LIFFE , LME , ICE , GLOBEX , CME , CBOT , KCBT , Bursa ► Market Data and Pricing Distribution Agreement ► IT Risk Control ► Regulatory Compliance and Systems/Applications Audit ► Annual Business Continuity Planning (BCP) ► Scheduled system and application upgrades, releases and maintenance
► Infrastructure Support ► Server Support and Administration : Windows , Unix ► Database Support and Administration : SQL Server , Sybase , Oracle ► Second Level Desktop Support ► 24x7 Support ► Incident Management ► Change Control ► Procurement and Vendor Management ► Data Center setup and maintenance ► Enterprise server and desktop upgrades/refresh ► Infrastructure relocations ► Annual Business Continuity Planning ★ September 2007, RBC Bravo Award Individual effort, dedication and response in recovering an enterprise database server overnight. ★ September 2006, Team Award of Excellence Q3 Team member of ADP Proxy Voting project team ★ March 2005, Team Award of Excellence Q1 Team member of Charles River Compliance project team ★ September 2004, RBC Bravo Award Individual effort in swift resolution of complex e-mail problem ★ October 2003, RBC Annual Individual Excellence Award Ranked one of top 4 performing personnel across Australia for 2003. ★ April 2003, RBC Individual Excellence Award One of top 3 performing personnel in Australia in Q1 2003. ★ April 2003, RBC Team Excellence Award Team member of top performing team of Q1 2003 ★ March 2003, RBC STAR Quarterly Team Excellence Award Team member of one of top 20 teams worldwide. The first team to be awarded in Australia by an international judging panel in Toronto.