Angono, Calabarzon, Philippines
- Conduct Daily Audits for the Operations Team - Provide data and root cause analysis for better understanding of their KPI - Facilitate Calibration and Quality Talks - Collaborate with different stakeholders for process improvement - Identify trends and patterns - Provide real-time support to the operations team - Share fruitful insights for scorecard improvement - Conduct overhaul and proof-reading for guidelines/policy revamp - Provide coaching sessions if necessary
- Conduct Internal Audits and Ensure 100% compliance in Quality Assurance checkpoints - Provide Weekly Analysis to identify common trends/pattern - Conduct Team Meetings, Quality Talks and Coaching - Work closely with the client to enhance organizational paradigm - Assist teams for the improvement of daily tasks - Regulate guidelines to make sure policy is always up to date