Ernakulam, Kerala, India
Technical Operations / Application Support Engineer with 3+ years of experience in SMS Gateway and Fax Gateway platforms supporting international clients. Experienced in production support, incident management, and monitoring of messaging systems including SMTP integrations. Hands-on experience in SMS routing, troubleshooting message failures, log analysis, and vendor coordination (BNS, GoFax). Strong understanding of SMPP protocol, and SQL-based data validation.