Seattle, Washington, United States
Results-driven Senior Product, Program & Project Manager with 20+ years of experience leading cross-functional teams, complex global initiatives, and end-to-end product lifecycles for Fortune 500 brands. Proven track record delivering 100+ product portfolios annually across 18,000+ locations in the U.S., Canada, LATAM, and EMEA. Deep expertise in PMO operations, Agile/waterfall workflows, stakeholder alignment, collaborating with Asia partners, and building scalable operating systems. Adept at translating executive vision into executable roadmaps while managing competing priorities, budgets, and risks. Industry experience spans consumer products, retail, supply chain, merchandising, and technology operations.
Key Clients: Starbucks, Disney, Netflix • Directed end-to-end project lifecycle for 100+ global product portfolios annually - specialty drinkware for 18,000+ Starbucks, Disney, and Netflix locations across the U.S., Canada, LATAM, and EMEA. • Owned full PMO operations via Smartsheet, ensuring brand, budget, and timeline alignment across multi-functional stakeholders with competing priorities. • Led enterprise system migrations as primary PM point of contact for technology modernization initiatives, coordinating with IT and business teams. • Drove Country of Origin Diversification (COOD) program across Vietnam, Malaysia, and Thailand - including risk mitigation, trade-off analysis, and executive escalation reporting. • Presented program status, prioritization decisions, and escalation plans to senior leadership and global department heads.
Key Clients: Starbucks, Disney • Managed global product launch operations for 18,000+ retail locations across four regions, aligning Creative and Product teams to seasonal timelines and market requirements. • Selected by Senior VP to lead IT tech migration pilot as representative of Product and Creative teams - a high-visibility, cross-functional initiative. • Designed scalable PM workflows for 100+ annual projects across seasons, regions, SKUs, and customer segments using Smartsheet, Airtable, and MS Office Suite. • Built resource planning and milestone tracking tools that improved on-time delivery and cross-team visibility across account, design, CMF, and product functions. • Served as operational liaison between departments - resolving bottlenecks, reallocating resources, and enabling shared accountability across teams.
• Directed $50M plumbing and PVF category strategy for MRO customers - managing 3,000+ SKUs across 1,700 branches and distribution centers nationwide. • Conducted data-driven analysis using Excel, Power BI, and Access to identify trends and drive annual SKU rationalization and market-specific assortment decisions. • Managed 100+ vendor relationships (i.e., Kohler, American Standard, Moen) and internal budgets supporting seasonal campaigns and category expansion.
• Led strategic account operations for Costco, aligning internal teams across products, pricing, forecasting, and supply chain to support business objectives for approximately 700+ locations in the United States. • Delivered competitive analysis, program reviews, and product presentations to drive category growth and customer satisfaction for $20MM annual sales. • Developed and executed sales strategies for warehouse and eCommerce channels, ensuring alignment with customer goals and internal KPIs.
Key Clients: Lowe's, HD Supply, Interline Brands • Partnered with Sales and Product Marketing to develop and execute $250MM channel strategies across various industries and customer verticals. • Managed marketing operations including product launches, merchandising, co-op advertising, point-of-purchase material and displays, and eCommerce initiatives. • Analyzed customer trends and competitive landscape to identify growth opportunities and optimize channel performance across competitive landscape.
• Spearheaded 10 successful product launches with multiple external supplier partners in 2 years, overseeing full lifecycle from concept to commercialization for 200+ Ferguson Enterprises Inc. showrooms: including full collections in multiple styles and finishes. • Built strategic marketing plans including forecasting, budget planning, and promotional strategy to support showroom growth across competitive landscape in faucet and bath hardware category. • Drove cross-functional collaboration and customer-centric initiatives to enhance brand positioning and market penetration by aligning different viewpoints and keeping projects on-time without losing momentum.
• Directed procurement, vendor relations, and supply chain coordination with 100+ suppliers for a $2B+ distributor serving 220,000+ customers with 37 distribution centers across the United States; key categories included Faucets, Showerheads, Bath Hardware, Janitorial, Paint and Pool. • Conducted 1-2 product line reviews (RFP/RFQ) annually with key suppliers with cost reductions of at least $1MM each; included negotiating marketing co-op and rebate agreements/contracts. • Led cross-functional initiatives with Creative, Marketing, and eCommerce teams to develop strategic content and promotional assets; included building strong internal partnerships across internal teams. • Spearheaded promotional planning and execution to maximize product visibility and sales performance across channels, including annual vendor trade show and training for 1,500+ sales associates.