Gatineau, Quebec, Canada
I’m an operations and engagement leader with 10+ years of experience driving clarity, structure, and momentum across complex, multi‑stakeholder environments. My career has centered on building high‑performing teams, strengthening organizational systems, and delivering programs that create meaningful impact — whether through national operations, community engagement, project leadership, or strategic communications. I specialize in designing and improving workflows, leading cross‑functional initiatives, and translating big‑picture strategy into practical, scalable execution. I’m known for bringing order to fast‑moving environments, elevating service quality, and building the processes, tools, and documentation that help teams work smarter and deliver consistently. Across roles in non‑profit, public sector, and national organizations, I’ve led multi‑disciplinary teams, managed high‑volume portfolios, supported governance and executive decision‑making, and built strong relationships with partners, stakeholders, and communities. I’m equally comfortable leading operational transformation, managing complex projects, or shaping engagement strategies that strengthen participation and trust. At the core of my work is a commitment to collaboration, equity, and service excellence. I thrive in roles where people, processes, and purpose intersect — and where thoughtful leadership can unlock better outcomes for teams, organizations, and the communities they serve. I am known for my ability to: ✔ Lead complex programs with clarity, structure, and accountability ✔ Build high-performing teams and foster collaborative, solutions-oriented environments ✔ Navigate multi-stakeholder landscapes with diplomacy and strategic insight ✔ Introduce process improvements that strengthen program delivery and operational efficiency ✔ Communicate effectively with executives, funders, and technical experts Areas of expertise: Operations management • Process design & optimization • Project & program leadership • Stakeholder & community engagement • Communications & public engagement • Governance & reporting • Team leadership & coaching • Change management • Knowledge management • Cross‑functional collaboration • Bilingual (EN/FR)
Responsible for leading the daily operations of several back-office teams, working closely with the Head of Operations to ensure the delivery of exceptional client service. Plays a key role in driving operational efficiency, supporting team development, and implementing process improvements that enhance productivity and service quality. Lead the day-to-day operations of multiple teams ensuring efficient workflows and consistent service delivery. Provide leadership, coaching, and support to Team Coordinators and operations team members to promote high performance and team development. Oversee staffing activities including recruitment, onboarding, training, and performance management to ensure teams are effectively resourced. Support Team Coordinators in managing workloads, coordinating team coverage, and maintaining balanced task distribution. Identify opportunities to improve operational processes and implement solutions that enhance efficiency and productivity. Act as a key liaison between practitioners and operations teams to address operational issues and support effective matter handling. Assist in resolving complex client inquiries, service concerns, or non-standard requests when required. Contribute to operational initiatives, audits, and projects that support departmental and organizational goals.
I lead national, multi‑million‑dollar programs that require stringent oversight of budgets, schedules, risk controls, and interdependent workstreams engaging numerous stakeholders in post secondary, government and private industry. My programs provide outreach and training to thousands of students in the health care, environment and trades sectors with the goal of reducing the labour shortage in these high demand areas. I excel in fast-paced environments requiring discretion, disciplined execution, and collaborative problem‑solving, and results exceed expectations.
Promoted from Senior Program Officer to full Program Manager.
As part of Global Affairs Canada’s international iGNI+E project, my role as Communications and Project Management Advisor will assist the Malawi NGO “Ulalo” with strategic initiatives. With cross functional collaboration, site visits and my additional support I am excited to emphasize the growing success of this organization’s important initiatives.
A key member of the Emergency Planning department, my role is responsible for the Emergency Notification System along with the coordination of other key elements of the national Emergency Management portfolio.
- social media and internet monitoring and updates - web site planning, web-content creation and development - writing: company collateral, press releases, case studies, RFPs, reports, training manuals, etc - marketing strategies, research and analysis - public relations: media consulting, interviews, outreach - e-learning content development - voice-work: demo CDs, reporting, news casting, voice-overs for training - teaching: individual, classroom, elementary through college level