Tracy Liang

Global Customer Director at DHL CSI

Brussels Metropolitan Area

About

22 years international experience in logistics industry in multinational matrix organization. Profound knowledge about infrastructure communication and consumer technology customer global supply chain; Customer and Result driven professional in leading cross-functional and multi-cultural teams. Specialties: Logistics and supply chain solution, reorganisation, eCommerce, Project, Program, Portfolio Management(P3O) Product development Performance Measurement Growing market business development Certified NLP Practioner

Experience

  • Deutsche Post und DHL (Brussels Region, Belgium)
    • Global Customer Director
      Jun 2020 - Present · 6 yrs 1 mo

    • Global Customer Director
      Jun 2020 - Present · 6 yrs 1 mo

  • Regional Customer Manager, EMEA, Technology Sector at DHL
    Aug 2015 - Jun 2020 · 4 yrs 11 mos

    Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. CSI is responsible for managing about 100 of DHL's largest and most strategically important customers on behalf of all DHL business units and for the central innovation activities from our DHL Innovation Centers.

  • DeutschePost DHL (6 yrs 4 mos)
    • Global Strategy & Performance Manager (HR)
      Jan 2010 - May 2015 · 5 yrs 5 mos

      Responsible for the 6 Business Units integration across the world - Design and implement HR strategy across divisions and regions to achieve post merge synergy - Establish and manage the PMO office for strategic implementation - Introduce social media to HR Marketing - Set up group-wide standardized HR performance measurement tool - Lead virtual project team across Business Units and countries

    • Senior Marketing Manager, Europe
      Feb 2009 - Dec 2009 · 11 mos

      - Lead the product developments projects in EU countries - Design logistic solution for Life Science Industry and global market alignment for implementation - Commercialize the new product for Technology industry - Set up regional digital marketing strategy - Implement digital marketing projects in Pan-European countries - Implement Sales Effectiveness project in Pan-European countries

  • Country HR Manager (China), M&A at FedEx
    Jun 2005 - May 2007 · 2 yrs

    • Led M&A activities including due diligence, focus group interviews, organization design, products design and employee communication road show, contributing to a profitable acquisition • Established Training & Development, and Corporate Safety Team across Asia for organization of 3,000 employees • Designed product knowledge and skillset training by working with Marketing and Operations, which contributed to the successful launch of a new service • Restructured leadership training for 200 line managers in acquired company to foster cultural integration • Streamlined the set-up process of the first Finance/Customer Service/HR shared service center • Built and led an international team of 6 direct reports across Beijing, Shanghai, Wuhan and Singapore

  • Sales Manager at FedEx
    Jan 2004 - May 2005 · 1 yr 5 mos

    Sales Manager in Eastern China Responsible for fast growing market in China - Revenue growth ( 120% annual revenue increamental within 1 fiscal year) - Lane segment business development ( EU-China, JP-China) - Sales team management ( 12 direct reports in 2 cities) - Local marketing implementation ( Seminars, marketing campaigns, sales blitz)