Fort Lauderdale, Florida, United States
The average traveler spends over 20 hours planning a single trip. Between navigating 13,000 cruise options and vetting endless resort reviews, the "DIY" approach has become a second job you didn't apply for. I solve the 20-Hour Problem. I don't just book these ships — I sail them. I was on the Norwegian Encore within the last 48 hours gathering field intel on service quality, cabin logistics, and dining. That is a level of ground-truth expertise that no Amex concierge or Expedia algorithm can replicate. Whether it's an Alaska expedition, a European river cruise, a Caribbean all-inclusive, or a complex multi-generational milestone trip — I handle the friction. You focus on the destination. Visit gnttravelpros.com to search 13,000+ options yourself, or message me directly to discuss your next departure.
- Direct access to an elite inventory of 13,000+ cruise itineraries, all-inclusive resorts, land tours, and global departures — providing tailored recommendations that outperform any generic search engine. - Specialist in complex group and multi-generational travel logistics, ensuring seamless coordination for high-stakes family reunions, corporate retreats, and milestone celebrations. - Certified Travel Advisor (CTA) delivering professional-grade trip planning across luxury lines (Viking, Silversea, Seabourn), contemporary lines (Royal Caribbean, Celebrity, Virgin Voyages), all-inclusives, and worldwide land tours.
Global leader of operations, technical support, customer experience, and customer success. Responsible for overall service delivery, operational excellence, and customer experience and success. • Responsible for governance and operational excellence strategy and execution - transforming and standardizing processes across 3 disparate lines of business. • Led a global team of over 300 with team members across the US, UK, Europe, India, Korea, Japan, and Australia • Established KPIs, metrics, reporting, and the associated rituals using the balanced scorecard methodology– leading to a new level of maturity in delivery operations • Led and implemented tools strategy and roadmap, including enterprise tools such as Gainsight, ServiceNow, SalesForce, and others • Developed and implemented GTM strategy for premium services – increasing revenue by 28% • Transformed technical support and customer success operations and delivery • Led 3rd party partner management and performance – established partner governance, score carding, and performance and capacity management
Global leader of IT Service Delivery