Torsten Unglaube

Head of Field Service EMEA @ Oerlikon Metco

Frankfurt Rhine-Main Metropolitan Area

About

Experience

  • Head of Field Service EMEA at Oerlikon
    Jun 2025 - Present · 1 yr 2 mos

    Verantwortlich für die Leitung und Weiterentwicklung der Field Service Organisation in der Region EMEA. Disziplinarische Führungsverantwortung für 35 Mitarbeiter. Steuerung des internationalen Teams von Servicetechnikern, Regionalleitern, Administratoren sowie des technischen Kundenservices in über 20 Ländern. Fokus auf Service-Exzellenz, Kundenzufriedenheit, Effizienzsteigerung und die strategische Weiterentwicklung von Prozessen, Strukturen und Ressourcen im After-Sales-Geschäft.

  • Programm-Manager at MANDO CORPORATION EUROPE GMBH
    Jul 2016 - May 2025 · 8 yrs 11 mos

    Management of complex engineering projects from acquisition to completion, leading international project teams (5–20 members) in a matrix organization. Central interface between engineering, sales, production, quality, and logistics and all customer related activities, ensuring seamless coordination and execution. Oversight of budgets, cost tracking, and feasibility assess-ments, collaborating with sales on tenders and contract negotiations. Conducting requirement analyses for accurate cost estimation and technical feasibility. Leadership of the CAD department in Frankfurt, driving design automation and workflow optimization. Defining and overseeing technical requirements, project timelines, and design reviews to meet stakeholder expectations. Proactive supplier management and risk mitigation through structured issue resolution, escalation management, and quality tracking. Driving process improvements and cost reductions using Lean Six Sigma methodologies.

  • thyssenkrupp Presta AG ()
    • Technischer Projektleiter
      May 2015 - Jun 2016 · 1 yr 2 mos

      Technical project management from acquisition to completion for a steering gear project for a Chinese OEM. Implementation of technical objectives while ensuring compliance with quality, budget, and timeline requirements. Functional leadership of the CAD design department "mechanical steering gear," focusing on the development of technical solutions and the introduction of modular platform systems.

    • Entwicklungsingenieur
      Jun 2011 - Apr 2015 · 3 yrs 11 mos

      Development and design of mechanical steering systems with a focus on innovative solutions and modular components. Optimization of existing systems and technical design of prototypes. Development and execution of mechanical component tests at the test bench level.

  • Diplomand at Continental
    Sep 2009 - Jan 2010 · 5 mos

    Diplomarbeit zum Thema optimierte Anlenkgeometrie des Wastegates an einem Abgasturbolader

  • Praktikant at AUDI AG
    Mar 2008 - Sep 2008 · 7 mos

    Praktikum im Rahmen des Ingenieuersstudiums in der Audi Motorenentwicklung V6,V8,V12 TDI