Hagen, North Rhine-Westphalia, Germany
Service Commitment & Value Proposition I help industrial and technology companies navigate complex and transformation-driven B2B supply chain and planning environments by establishing and standardizing data-driven and integrated quote-to-cash, S&OP, and IBP processes, thereby improving service levels, net working capital and cost-to-serve are sustainably reduced, and management decisions are based on a reliable “single version of truth.” Details: A Project Manager for Senior Account and Relationship Management being responsible as Global Quote-to-Cash Process Manager, excellent back-ground in Supply Chain Management, Logistics, CRM, Customer Services as well as Sales & Operations Planning. Hands-on mentality and developed entrepreneurial and negotiating skills, who is used to work in matrix organisations. Distinctive knowledge about Automotive industries, energy storage solutions, and retailer markets, delivering huge incremental business for clients and also suppliers of loyalty items when managing Best Customer Marketing (BCM) Programs and configuring incentive models based on shoppers’ insights. Practiced leadership in business process and organisation transformation (Q2C) if it comes to protecting net working capital interests in project-driven production and sales environments. Consistently delivered substantial process improvements with significant financial benefits due to strengths in planning and organizing as well as a distinctive result orientation, used to work in due date driven environments based in several locations. Experienced Six Sigma Black Belt and Mentor with strong communicative and interpersonal skills as well as excellent analytical capabilities.
At my current employer, I hold the responsibility as Global Quote-to-Cash Process Manager with the goal of reducing the duration of the cash conversion cycle, which my teams in Customer Service and Sales Back Office have achieved very successfully. Due to the implementation of a so called frozen zone concept when it comes to scheduling of a customer order in production both inventories of finished products as well as dwell times could be significantly reduced. This together with a targeted re-definition of payment terms and a very close overdue management led to the requested improvement of KPIs like Days Inventory on Hand and Days Sales Outstanding - without jeopardizing customer relationships at all, but with awesome results regarding net working capital optimization. For those who are interested to learn more and get deeper insights feel free to get in contact to me, I am more than happy to share best practices and learnings.
Excellence in managing, configuring and leading Best Customer Marketing Programs in the market segment of food and non-food retailers, wholesalers and gas stations as well as chemist’s shops with the goal to build and maintain sustainable relationships with clients like Metro, EDEKA, REWE, Kaufland, Tesco and Carrefour as well as suppliers like Bosch, Tchibo, Rosenthal, Schott Zwiesel, Villeroy & Boch, Wenger, Grundig and Simba Dickie