Torsten Heck

Global Account Director | Technology Vertical | Semiconductor & High-Tech Supply Chains | Executive Account Leadership

Frankfurt Rhine-Main Metropolitan Area

About

I am a Global Account Director for the Technology vertical at DSV, responsible for leading global key accounts in complex, international supply chain environments. My role focuses on shaping long-term account strategies, strengthening executive relationships, and ensuring consistent delivery across regions and functions. With more than two decades of experience in logistics, I have progressed from operational roles into senior account leadership. I have worked extensively with semiconductor, high-tech, and healthcare customers, supporting time-critical supply chains, fab ramp-ups, and long-term global account development. What defines my work is creating clarity in complexity. I work closely with executive stakeholders to align logistics strategies with business priorities, while translating those strategies into executable solutions within global, matrix-driven organizations. Especially during periods of change, such as post-merger integration, I take ownership to ensure stability, transparency, and trust. Colleagues and customers describe me as structured, reliable, and pragmatic. I am comfortable operating at C-level, coordinating cross-regional teams, and balancing customer expectations with operational realities. I have also been actively involved in driving innovation by connecting customers with internal innovation teams and supporting the development of new logistics solutions. I am motivated by building strong partnerships, developing people, and delivering supply chain solutions that support growth, resilience, and long-term success — proud to deliver excellence. Every time. Everywhere.

Experience

  • Global Account Director - Technology Vertical at DSV – Global Transport and Logistics
    Jan 2026 - Present · 6 mos

    • Lead global strategic accounts within the Technology vertical, with a focus on complex, high-value supply chains. • Own global account strategy, governance, and long-term growth across regions and functions. • Act as executive-level interface for key technology customers, aligning logistics solutions with business and innovation goals. • Coordinate cross-regional teams to ensure consistent service delivery, risk management, and customer satisfaction. • Drive integration of accounts and processes following the Schenker to DSV transition.

  • DB Schenker (On-site)
    • Corporate Account Manager
      Dec 2017 - Jan 2026 · 8 yrs 2 mos

      • Lead the strategic development of a major global healthcare account. • Strengthen long-term partnerships by aligning logistics solutions with client needs. • Ensure reliable and compliant transport of sensitive healthcare products. • Act as trusted advisor to senior stakeholders, driving customer satisfaction and loyalty.

    • Corporate Account Manager
      Sep 2006 - Jan 2026 · 19 yrs 5 mos

      • Manage leading global semiconductor customers with complex supply chain requirements. • Develop tailored logistics strategies to support growth and resilience. • Coordinate international teams and services across multiple regions. • Maintain strong client relationships through proactive communication and problem-solving. • Selected as internal Innovation Ambassador, bridging customers, commercial teams, and innovation functions to identify, shape, and implement new logistics and supply chain solutions. • Supported innovation initiatives across the organization by aligning customer needs with emerging technologies and new business models.

    • Operations Manager
      Jul 2003 - Aug 2006 · 3 yrs 2 mos

      • Directed the European Customer Service Center for a leading semiconductor equipment manufacturer. • Oversaw spare parts distribution and value-added logistics services across Europe. • Improved processes to enhance service quality and operational reliability. • Managed and developed a high-performing service team.