York, England, United Kingdom
An Operational and Change specialist with over 20 years senior management experience in Financial Services. An authentic leader with a significant wealth of management experience, building high performing teams and leading people through transformational change. A passion for Customer Service and a proven track record of improving business performance in complex environments through change management, transformational activities and process improvement including outsourcing and offshoring.
Created and led the central Operational Change capability supporting a portfolio of over £100m including delivery of major programmes, professional development, multiple methodologies ( lean, Six Sigma, Systems Thinking etc), portfolio prioritisation and governance.
Migration of over 400,000 customers onto the strategic platform whilst also reducing the number of legacy contracts to ensure economies of scale could be delivered.